Jedi Master Kenobi event crash report investigation (log request)

by EA_HighCommand
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Original Post

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

@EA_HighCommand 

 

IPhone XR

 

Ally code: 179-757-447

 

Same issue as the other players here, game crashes in Tier I of Kenobi event, meaning lost tickets. I've tried to talk to customer support and it's been quite disheartening. Will we be able to be reimbursed for these crashes?

Message 41 of 468 (1,048 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★★★ Novice

So for now we just keep trying the battle and randomly losing LS currency to crashes, in the hopes of eventually getting JMK? 

Message 42 of 468 (1,029 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

This just happened to me. 

ally code: 544-473-577

Platform: IOS 

date and time: 8/31/2021 around 9:25 est 

Device log: attached

 

When the event crashed I did lose the 15 GL tokens for light side. 

102C4CFF-F24D-4E52-B5AF-F78D4A14CA2C.png
Message 43 of 468 (1,018 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★★★ Novice

@vakolchin you were right mate about the screen recording, I’ve done 4 tier 1 battles all with screen record on and no crashes so far. I’ll continue doing this. Hopefully this helps others to avoid crashes too, and @EA_HighCommand to figure out what’s causing the crashes. 

Message 44 of 468 (996 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★ Novice

Just happened twice at around 8:45pm and 8:50pm MST.  Phase one battle.  Happens just after defeating one of the manga guards.  Apple iPad. 187-264-365. Not having luck with log attachment.  

Message 45 of 468 (965 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

This just happened to me a second time during the 1st tier of the event. It occurred at 10:30 am est. now have lost more of the GL event tokens that I spent over 300 crystals to obtain. 

Message 46 of 468 (924 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

This happened again 5 minutes later at 10:35 am est. This is now 45 GL tokens lost. It crashed two out of the three battles I attempted today for the event. My information is the same as above. 

Message 47 of 468 (920 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★★★ Novice

Try using screen record @dyse4212 

Message 48 of 468 (902 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

@Gosso153  At what point do you do the screen record?

 

 

Message 49 of 468 (891 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★★★★★ Novice

@dyse4212 Before selecting the tier, hit screen record, then select the tier and launch the battle. Hasn’t crashed on me once since I started doing that. Just remember to stop screen record, one time I recorded for an hour and a half 😂

Message 50 of 468 (890 Views)
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