Jedi Master Kenobi event crash report investigation (log request)

by EA_HighCommand
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Original Post

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

Four crashes today in tier 1 costing me 60 saved energy.. It's depressing, I spent easily $300 on this game this week between executor chase and last 5 toons to relic to unlock this event. 

Please provide the following:
  • Ally code: 581--763-476
  • Platform: iOS 14.7.1
  • Date and time of the crash (please add your time zone!): about 1400 and then several between 1530 and 1556 EST 
  • Device logs (a guide on how to get the logs can be found 
  • Any additional details: had freshly restarted, no other apps running. Crash on wifi and LTE. I hadn't has a single crash in over 4 months. 
Message 31 of 468 (1,860 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

{"crashreporter_key":"10654cf403d971c8cb29706f52149c0cb70120aa","bug_type":"211","timestamp":"2021-08-21 20:00:26.00 -0400","os_version":"iPhone OS 14.7.1 (18G82)","incident_id":"8D3BB053-10D3-41AA-B111-2280FD40E3F1"}
{"_marker":"<metadata>","_preferredUserInterfaceLanguage":"en-US","_userInterfaceLanguage":"en","_userSetRegionFormat":"US","configParentUuid":"7b23a67e-1f3e-464e-a7ce-dcf29138f2be","configUuid":"84dada9b-a74b-4d4c-84fa-cd1e283b67b7","deviceCapacity":128,"startTimestamp":"2021-08-21T00:00:32Z","version":"2.1"}
{"message":{"BogusFieldNotActuallyEverUsed":null,"Count":12,"daily_total_BogusMeasureNotActuallyEverUsed":null},"name":"StabilityHeartBeatCount5","sampling":100,"uuid":"3c8f638f-d492-465e-9e27-546a163beac9_2"}
{"_marker":"<end-of-file>"}

Message 32 of 468 (1,854 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 14.7.1 (18G82)"}

{

  "scheduled" : true,

  "machine_config" : "iPad6,4",

  "log_version" : 2,

  "region_format" : "US",

  "os_version" : "iPhone OS 14.7.1 (18G82)",

  "language" : "en-US",

  "sessions_data" : [

{

  "app_arch" : "arm-64bit",

  "app_build_version" : "0.25.807167",

  "app_version" : "0.25.0",

  "app_adamid" : 921022358,

  "app_sessionreporter_key" : "DA83E403-2016-44B0-B627-75E86A50CC21",

  "app_storefront" : 143441,

  "app_bundleid" : "com.ea.starwarscapital.bv",

  "app_events" : [

    {

      "date" : "2021-08-28T09:54:11-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 209

    },

    {

      "date" : "2021-08-28T10:03:22-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 32

    },

    {

      "date" : "2021-08-28T10:06:55-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 38

    }

  ],

  "app_is_beta" : false,

  "slice_uuid" : "845AF836-6CB7-341A-923B-D355F5D09B97",

  "app_cohort" : "3|date=1452715200000&sf=143441"

},

{

  "app_arch" : "arm-64bit",

  "app_build_version" : "27527",

  "app_version" : "88.2",

  "app_adamid" : 985746746,

  "app_sessionreporter_key" : "4FC0DD2E-242F-4FE6-AF1D-4B8F0AB1EDDC",

  "app_storefront" : 143441,

  "app_bundleid" : "com.hammerandchisel.discord",

  "app_events" : [

    {

      "date" : "2021-08-28T09:53:00-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 68

    },

    {

      "date" : "2021-08-28T09:57:40-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 345

    },

    {

      "date" : "2021-08-28T10:03:53-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 185

    },

    {

      "date" : "2021-08-28T10:07:33-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 91

    }

  ],

  "app_is_beta" : false,

  "slice_uuid" : "C870147F-2658-3EF7-871E-980543C1CA50",

  "app_cohort" : "5|date=1482168600000&sf=143441&pgtp=Software&pgid=985746746&prpg=Search&ctxt=Search"

}

  ],

  "log_timestamp" : "2021-08-28T10:09:24-0400"

}

Message 33 of 468 (1,842 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 14.7.1 (18G82)"}

{

  "scheduled" : true,

  "machine_config" : "iPad6,4",

  "log_version" : 2,

  "region_format" : "US",

  "os_version" : "iPhone OS 14.7.1 (18G82)",

  "language" : "en-US",

  "sessions_data" : [

{

  "app_arch" : "arm-64bit",

  "app_build_version" : "0.25.807167",

  "app_version" : "0.25.0",

  "app_adamid" : 921022358,

  "app_sessionreporter_key" : "DA83E403-2016-44B0-B627-75E86A50CC21",

  "app_storefront" : 143441,

  "app_bundleid" : "com.ea.starwarscapital.bv",

  "app_events" : [

    {

      "date" : "2021-08-28T10:09:00-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 672

    }

  ],

  "app_is_beta" : false,

  "slice_uuid" : "845AF836-6CB7-341A-923B-D355F5D09B97",

  "app_cohort" : "3|date=1452715200000&sf=143441"

}

  ],

  "log_timestamp" : "2021-08-28T10:20:40-0400"

}

 

Message 34 of 468 (1,841 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 14.7.1 (18G82)"}

{

  "scheduled" : false,

  "machine_config" : "iPad6,4",

  "log_version" : 2,

  "region_format" : "US",

  "os_version" : "iPhone OS 14.7.1 (18G82)",

  "language" : "en-US",

  "sessions_data" : [

{

  "app_build_version" : "27527",

  "app_version" : "88.2",

  "app_adamid" : 985746746,

  "app_sessionreporter_key" : "4FC0DD2E-242F-4FE6-AF1D-4B8F0AB1EDDC",

  "app_storefront" : 143441,

  "app_bundleid" : "com.hammerandchisel.discord",

  "app_events" : [

    {

      "date" : "2021-08-28T10:54:58-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 120

    },

    {

      "date" : "2021-08-28T10:57:51-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 3

    },

    {

      "date" : "2021-08-28T11:18:36-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 79

    }

  ],

  "app_is_beta" : false,

  "app_cohort" : "5|date=1482168600000&sf=143441&pgtp=Software&pgid=985746746&prpg=Search&ctxt=Search"

},

{

  "app_build_version" : "0.25.807167",

  "app_version" : "0.25.0",

  "app_adamid" : 921022358,

  "app_sessionreporter_key" : "DA83E403-2016-44B0-B627-75E86A50CC21",

  "app_storefront" : 143441,

  "app_bundleid" : "com.ea.starwarscapital.bv",

  "app_events" : [

    {

      "date" : "2021-08-28T10:57:55-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 374

    },

    {

      "date" : "2021-08-28T11:04:25-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 119

    },

    {

      "date" : "2021-08-28T11:06:38-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 210

    },

    {

      "date" : "2021-08-28T11:17:11-0400",

      "state" : "foregroundRunning",

      "type" : "app_session",

      "duration" : 80

    }

  ],

  "app_is_beta" : false,

  "app_cohort" : "3|date=1452715200000&sf=143441"

}

  ],

  "log_timestamp" : "2021-08-28T11:20:43-0400"

}

Message 35 of 468 (1,840 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★ Novice

@EA_HighCommandSame issue also, it seems to happens every 3rd try. After months of f2p preparing this is disappointing.

Apple iPhone 12 OS 14.7.1
315-856-991
Europe, Romania

 

and again making this 4th crash tier 1, fun game…

Message 36 of 468 (1,805 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★★ Novice

@EA_HighCommand The Kenobi event tier 1 has crashed twice on me so I decided to record it so you can see it as it happens. Video link below 
https://youtu.be/ZeQL5HtVWfA

platform: apple IOS 14.7.1

ally code: 297-657-224

29/Aug/21 1920 and at 2200 EST

 

Message 37 of 468 (1,768 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★★★ Novice

@EA_HighCommand 

 

Can you please advise us all on what the plan is with this event bug? I am nearing the cap on light side currency and given how hard it is to get I don’t want to waste any. I’ve already lost 15 light side currency to one crash, I don’t want to lose more to another crash nor to reaching the cap and not getting more currency from my subsequent light side battles. If you can at least guarantee us compensation for lost currency on crashes we can all proceed to attempt the battle whether it crashes or not. Thank you in advance. 

Message 38 of 468 (1,711 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

EA Live QV Team
Hi @Gosso153,

We are still investigating, but haven't been able to identify a common cause for the crashes yet. We continue with our investigation and thank you all for the reports so far!
Message 39 of 468 (1,703 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★ Novice

@EA_HighCommand 

 

Ally code: 179-649-988

 

Device: Samsung Galaxy S21+ Ultra

 

Issue: Jedi Master Kenobi's Tier 1 event has crashed on me twice causing me to lose out on 30 Galactic Legend Tickets. The first time in the middle of the battle the music vanished from battle then froze to a black screen. Second time in the middle of an attack in the entrance of the battle the app completely closed out on me. 

 

Spent 450 crystals farming tickets today to get this event going and to hopefully unlock Jedi Master Kenobi soon; only to be robbed out of my tickets. 

 

Please provide some kind of feedback, as to if we will be refunded the tickets we lost out on. Not only is focusing for the pre-requisites time consuming, but the GL tickets are the same way; takes lots of time and effort to farm. 

 

Thanks in advance. 

Message 40 of 468 (1,683 Views)
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