Jedi Master Kenobi event crash report investigation (log request)

by EA_HighCommand
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Original Post

Re: Jedi Master Kenobi event crash report investigation (log request)

★★ Novice

It happened to me too.

Ally code 643666178

Ingame Name MINI Alex

8/august/2021 around 0700 UTC time.

 

I played the first tier of Jedi master Kenobi event and when I entered the battle the game mysteriously crashed and restarted by it self. I tried the ea support system but the response as you can see below is that maybe the problem is my phone... But as I can see here this happened to others too. I have never experienced this crash and immediate restart before and I play this game since 2016... So it's all a mystery how somehow in one of the most hard earned battles where you spent crystals and energy to farm ticket just so that you have the ability to complete , you have a restart in your game . This doesn't happen in all of the other modes of the game. Only in GL s tiers a s I can see from other users.

Screenshot_2021-08-08-22-12-52-604_com.ea.game.starwarscapital_row.jpg
Message 11 of 468 (1,464 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

Código de aliado:876-398-274

Aproximadamente:6:30 

Plataforma: Android

Estaba jugando la fase 1 uno del evento del maestro kenobi cuando el juego se cerró sin ninguna razón éxigo que me devuelvan los tickets o me den los fragmentos tengan algo de vergüenza y arreglen sus errores 

Tipo de conexión: Wifi

Message 12 of 468 (1,452 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★ Novice

This bug appeared again and the game crashed. Please fix this issue as we cannot play the event. Everything is working great in my phone and completed the troubleshooters as suggested . Stop sending the same automated answers when clearly if you check the records of each one of us we actually have this problem.

It is very irritating as I have already lost 30 tickets.  The game is working great in other modes.

Screenshot_2021-08-09-11-55-39-075_com.ea.game.starwarscapital_row.jpg
Screenshot_2021-08-09-11-55-41-567_com.ea.game.starwarscapital_row.jpg
Message 13 of 468 (1,440 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

176-256-319

iOS 14.6

18:30 SELC 9th of August

 

crashed to os, when played 2nd consecutive game. 
it happened three times before.

couldnt find logfiles however, could you advise the naming pattern?

 

thanks

Jiri

Message 14 of 468 (1,422 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Novice

Same information as before. This is the third time it’s crashed on me. I’m * pissed. 

 

Time: 1:11 pm Pacific. 8/09/21

Message 15 of 468 (1,413 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★★★★ Novice

Dear all, may be this is looks funny, but now, every time I'm passing JMK event I switch on my screen recording. And it never crashed!!! It seems I found work around)) So finally I got this legend couple of days later...it's a piety that not before LSTB, but anyway....you can try the same)

Message 16 of 468 (1,405 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

Ally Code 395-382-336

Date: 8/9/21 approx 7 pm Central

Platform IOS 14.7.1

Device iPhone 12

 

Crashed middle of my attempt on the first level (15 token level) lost tokens and no shards. 

Message 17 of 468 (1,395 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★ Novice

Ally code: 846-415-156
Platform: Iphone 11 pro max
Date and time of the crash (please add your time zone!): 09 august 2021, time 22.00, 10 august 2021, time 9.30 utc 11.00
Any additional details:

Hi, 

hello, during the passage of the event on jmk, I was kicked out of the game twice on 1 trial, I wrote the time and date above, because of this I lost 30 tokens.

thanks in advance, I hope you fix it

Message 18 of 468 (1,376 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie
  • Ally code: 943-458-659
  • Platform: Iphone 12
  • Date and time of the crash: August 10 2021, 06:00, 06:20 (UK time)
  • Any additional details: crashed once, spend 300 crystals to get 15 tickets, crashed again
  • Game crashed during Tier 1 battle 7 of the 8 rewards.
Message 19 of 468 (1,369 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★★ Novice

Ally code: 414-348-736

Platform: Android Phone (Galaxy A72 - OS Version 11)

Date and time of the crash (please add your time zone!): 8 Aug. 2021 around 11.55 (UTC +1)

Device logs: Sent file in annex. This is the log of the last time it crashed. (Edit: added log from moment of creation of the process to the time it died.) Couldn't find anything more that seemed relevant in the logs.

Any additional details:

- First time tier 1 went smoothly. Had just opened the game.
- Second time crashed almost in the end of the battle. Immediately after the first try.
- Third time it crashed in the beginning of the battle, around the second turn. Restarted the phone before trying again.

 

 

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