Re: Jedi Master Kenobi event crash report investigation (log request)

by aca4eiqnc7tb
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Original Post

Re: Jedi Master Kenobi event crash report investigation (log request)

★ Novice

This has happened twice on the first mission. 

Ally code: 273-368-241

Platform: iPhone 11 iOS 15.4.1

Date and times:

26 Apr approx 0730 London

27 Apr 0850 London

 

On the first occasion it was mid battle. On the second it was as the battle started. Before the second incident I deliberately closed all other running apps, clearly to no avail. 


I have tried to attach the crash logs. I hope that’s what you need - there was no SWGOH label but the time stamps seem right. I can’t upload the whole thing as the file type (ips) that the iPhone creates comes up as ‘Unsupported extension type’. I’ve attached photos of the first part. Hopefully that is of some use. 

Would you please publish the extent of the issue (E.g. does it affect just P1 or all missions?) and ensure that I and others are credited the lost GL tickets. You might want to use this opportunity to reconsider the whole GL ticket system as it is universally hated by the player base! At the very least, tickets should only be used after a successful mission completion. 

Kind regards. 

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Message 391 of 425 (585 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

The game just crashed on me during tier 1 of the event. I'm playing on Android. This happened at approximately 2:13pm eastern time. The game turned itself off and returned me to the home screen, costing me 15 tickets. This happened as i was using a basic attack of the clone character who shares 5's kit, and was attacking a magna guard. My ally code 255-127-179. I'm at work right now and do not have time to generate an error log. Getting those wasted tickets back would be lovely. Please help. 

Message 392 of 425 (562 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

[ Edited ]
★★★ Newbie

The game just crashed on me again during the tier 1 battle. The audio stopped working about halfway through the battle, then the game froze as the transition from the victory screen was happening. I've included a screen shot. You can see the edge of the transition on the bottom left. The app froze like this for about a minute then force stopped. Please fix this. After all we've put into farming the prerequisites. This is nonsense. Give me a break. 

Screenshot_20220427-172930_Heroes.jpg
Message 393 of 425 (555 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie
  • Ally code: 221-538-843
  • Platform: iPhone 12 Pro iOS 15.4.1
  • Date and time of the crash (please add your time zone!): 29.04.2022 01:35 p.m., 01:40 p.m.CEST
  • Device logs (a guide on how to get the logs can be found HERE)
  • Any additional details:
    Games crashes completely and shuts down itself. Happening in 3/4 times of R1. It seems like it happened when GG, MG or Cody is performing an AoE. 
Message 394 of 425 (516 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

The game keeps crashing for me on the Jedi Master Kenobi journey guide event.

 

 

 

Yesterday (4/28 around noon EST) it crashed during the opening cutscene after "hello there"

 

 

 

Today (4/29 around 11:40am EST) it crashed twice running it. Once before the opening cutscene even started after I clicked the battle button on the squad screen, and the second was randomly in the middle of battle.

 

 

These crashes waste my tickets needed to run the event. I beat it 4 times without incident, and now it has crashed 3 out of the next 4 times. 

 

 

 

Ally code 157-297-773

 

Playing on my Google Pixel 6 Pro running Android 12

 

I will post the logs if requested. Due to the age of this thread I'm afraid no one will read this. 

 

Posting here at the recommendation of support (screenshot attached)

Screenshot_20220429-172907.png
Message 395 of 425 (494 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★★ Novice
@EA_HighCommand
ally code 497-363-335
IOS ipad pro
29th april 2023 UK time (evening about 1830hrs)
crashed near end of battle.

logs:

{"app_name":"bv","timestamp":"2022-04-29 17:12:27.00 +0100","app_version":"0.28.1","slice_uuid":"32c13449-1326-3938-b92b-c6965d9316de","adam_id":"921022358","build_version":"0.28.1003453","platform":2,"bundleID":"com.ea.starwarscapital.bv","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"iPhone OS 15.4.1 (19E258)","incident_id":"1B7264F3-5768-4663-A3A7-D33AACA05DA6","name":"bv"}
{
"uptime" : 330000,
"procLaunch" : "2022-04-28 16:59:01.6666 +0100",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iPad13,4",
"procStartAbsTime" : 7411737405773,
"coalitionID" : 546,
"osVersion" : {
"isEmbedded" : true,
"train" : "iPhone OS 15.4.1",
"releaseType" : "User",
"build" : "19E258"
},
"captureTime" : "2022-04-29 17:12:26.6984 +0100",
"incident" : "1B7264F3-5768-4663-A3A7-D33AACA05DA6",
"bug_type" : "309",
"pid" : 34813,
"procExitAbsTime" : 7993903014849,
"cpuType" : "ARM-64",
"procName" : "bv",
"procPath" : "\/private\/var\/containers\/Bundle\/Application\/DF41A17D-B16B-421D-926B-64D788535EDF\/bv.app\/bv",
"bundleInfo" : {"CFBundleShortVersionString":"0.28.1","CFBundleVersion":"0.28.1003453","CFBundleIdentifier":"com.ea.starwarscapital.bv","DTAppStoreToolsBuild":"13E114"},
"storeInfo" : {"storeCohortMetadata":"7|date=1500706800000&sf=143444&rapp=com.hutchgames.mud&pgtp=Software&pgid=921022358&prpg=Software_1206328878&ctxt=Sheet","itemID":"921022358","deviceIdentifierForVendor":"6DECAB32-CC93-4FFB-9ACE-75E5C7713870","softwareVersionExternalIdentifier":"847482375","thirdParty":true,"applicationVariant":"1:iPad13,4:15"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.ea.starwarscapital.bv",
"crashReporterKey" : "bcb5df9325deec2729d68987573d74e6b75bc325",
"vmRegionInfo" : "0x16ec6c000 is not in any region. Bytes after previous region: 1 Bytes before following region: 573440\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n Stack 16ec44000-16ec6c000 [ 160K] rw-\/rwx SM=PRV thread 42\n---> GAP OF 0x8c000 BYTES\n Stack Guard 16ecf8000-16ecfc000 [ 16K] ---\/rwx SM=NUL ",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x000000016ec6c000","rawCodes":[1,6153486336],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x000000016ec6c000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":34813},
"ktriageinfo" : "VM - Compressor failed a blocking pager_get\n",
"vmregioninfo" : "0x16ec6c000 is not in any region. Bytes after previous region: 1 Bytes before following region: 573440\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n Stack 16ec44000-16ec6c000 [ 160K] rw-\/rwx SM=PRV thread 42\n---> GAP OF 0x8c000 BYTES\n Stack Guard 16ecf8000-16ecfc000 [ 16K] ---\/rwx SM=NUL ",
"faultingThread" : 42,
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Message 396 of 425 (478 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

918-312-537
Iphone

5/4/22 @ 0930 and 0936 central standard time zone

tier 1 crashed at the introductory scene twice causing me to lose the tickets and not being able to proceed with the battle.

Message 397 of 425 (418 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

Kenobi crash

 

245-992-923

 

09:30 London gmt 

 

 

 

Message 398 of 425 (364 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

Second time it has crashed.

12:26 gmt United Kingdom 

Ally code 245-992-923

Samsung s10

Message 399 of 425 (346 Views)

Re: Jedi Master Kenobi event crash report investigation (log request)

★★★ Newbie

 346-527-747

ios 15.4.1

iphone 8 plus

00:05 05.23.22 gmt +2

tier 1 crashed for two times

Message 400 of 425 (142 Views)
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