Jedi Master Kenobi event crash report investigation (log request) [ Edited ]

[BarikEdo]

Ally code: 433-754-669

Platform: Android version 11

Date and time of the crash (please add your time zone!): Approximately 7:35 EST on 9/19/21

Device logs (a guide on how to get the logs can be found HERE)

Any additional details: T1 of the event. Crashed to phine home screen, able to see the SWGOH window saying connection error.

Happened again today (9/20/21).... 

[darthexora]

• Ally code: 817-466-728
• Platform: iPhone iOS 
• Date and time of the crash (please add your time zone!): approximately 8:00pm est 9/19/2021
• Any additional details: missing 15 light side tokens to enter Galactic Legend event. Game crashed in beginning of battle. Hoping to be compensated for the loose.

[blakebabie]

Game crashed at 7:54 AM ET on 9/20/21.

Ally code: 197-211-727

Device: iPhone X iOS 14.7.1

Connection: WiFi 

Country: USA

I hit battle for tier 1 of JMK event and game quit out before the animation (text) displayed. I played a few battles before that without any issues. 

Lost 15 tickets! Can I get my tickets back?

 
See crash log attached.

[mrshadow60]

• Ally code: 492969746
• Platform: Android 10, huawei nova 5t EMUI 11.0.0
• Date and time of the crash (please add your time zone!): 20.9.2021 aprox 22:20 CET+1 (Bratislava, Prague etc)
• Device logs (a guide on how to get the logs can be found HERE)
• Any additional details:

There is 2x word "exception" around the time of game crash. 

09-20 22:20:16.284 10167 10108 10129 I ActivityThread: Init compatible state: false
09-20 22:20:16.296 10021 10070 10092 W DE J ImageProcessorAlgoImpl: [effect] initAlgoXmlPath() error! can't find xml
09-20 22:20:16.378 1000 1762 2229 I chatty : uid=1000(system) HwProximitySens expire 1 line
09-20 22:20:16.634 radio 2569 3908 E Mapcon : VoiceManager-0-Normal: [a]config is null!!!!!!!!!!
09-20 22:20:16.666 1000 1762 10760 I chatty : uid=1000(system) Binder:1762_18 expire 3 lines
09-20 22:20:16.747 10078 10141 10161 I ActivityThread: Init compatible state: false
09-20 22:20:16.785 99415 10175 10201 E ActivityThread: getApplicationInfo metadata error
09-20 22:20:16.785 99415 10175 10201 I ActivityThread: Init compatible state: false
09-20 22:20:16.787 10078 10141 10141 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:16.869 99415 10175 10175 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:16.900 1000 1762 2159 I chatty : uid=1000(system) ConnectivitySer expire 117 lines
09-20 22:20:17.082 10167 10108 10108 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:17.842 5513 10261 10279 I ActivityThread: Init compatible state: false
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: Unable to instantiate appComponentFactory
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: java.lang.ClassNotFoundException: Didn't find class "androidx.core.app.CoreComponentFactory" on path: DexPathList[[zip file "/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk"],nativeLibraryDirectories=[/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/lib/arm64, /data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk!/lib/arm64-v8a, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64]]
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:209)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.createAppFactory(LoadedApk.java:270)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:989)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.getClassLoader(LoadedApk.java:1113)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.LoadedApk.getResources(LoadedApk.java:1381)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2641)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2629)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7257)
09-20 22:20:17.890 5513 10261 10261 E LoadedApk: at android.app.ActivityThread.access$2400(ActivityThread.java:251)

__________________________________________________________________________________________________

09-20 22:20:18.483 99416 10332 10354 I ActivityThread: Init compatible state: false
09-20 22:20:18.549 99416 10332 10332 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:18.617 10015 10293 10293 I ActivityThread: finishPreloaded preloadStatus 0
09-20 22:20:18.619 1000 1762 2159 I chatty : uid=1000(system) ConnectivitySer expire 77 lines
09-20 22:20:18.635 10015 10293 10313 I ActivityThread: Init compatible state: false
09-20 22:20:18.763 1000 1762 1805 I chatty : uid=1000(system) monitor thread expire 10 lines
09-20 22:20:19.052 1000 1762 1818 I chatty : uid=1000(system) ActivityManager expire 4 lines
09-20 22:20:19.052 1000 1762 2411 I chatty : uid=1000(system) MultiTaskManage expire 4 lines
09-20 22:20:19.057 1000 1762 1817 I chatty : uid=1000(system) ActivityManager expire 5 lines
09-20 22:20:19.096 10031 10416 10440 I ActivityThread: Init compatible state: false
09-20 22:20:19.529 1000 1762 2142 I chatty : uid=1000(system) Binder:1762_3 expire 16 lines
09-20 22:20:19.572 5513 10514 10533 I ActivityThread: Init compatible state: false
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: Unable to instantiate appComponentFactory
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: java.lang.ClassNotFoundException: Didn't find class "androidx.core.app.CoreComponentFactory" on path: DexPathList[[zip file "/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk"],nativeLibraryDirectories=[/data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/lib/arm64, /data/app/com.huawei.hidisk-dzIeUtJ6DvT223UAziz4zQ==/base.apk!/lib/arm64-v8a, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64, /system/lib64, /hw_product/lib64, /system/product/lib64, /prets/lib64]]
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:209)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.createAppFactory(LoadedApk.java:270)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:989)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.getClassLoader(LoadedApk.java:1113)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.LoadedApk.getResources(LoadedApk.java:1381)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2641)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ContextImpl.createAppContext(ContextImpl.java:2629)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7257)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ActivityThread.access$2400(ActivityThread.java:251)
09-20 22:20:19.587 5513 10514 10514 E LoadedApk: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2284)

Could you give me my shards back? Game crashed at the beggining of the match against grievous. 

[Zachary027]

Ally code:958-374-633

Platform:IOS

Date/time: 9/21 7:20 am CST

I attempted to try Tier 4 of event and the event didn’t end after he was at 75%. The event was impossible to win and I basically just had to lose my tickets. This is frustrating as the ticket grind takes forever. Please resolve this. Is there anyway i can get my tickets back?

[bmorebum]

This just happened to me as well. Tier 1, during the cut scene right after JMK says “Hello There”. Lost 15 event tickets as well. 

Ally code: 174-347-268

Platform: iOS 

9/22 6:02 est

[Rolandoo73]

Ally code: 876-117-247

Platform: Android

Date: 22-09 Time: 21:15 pm

In tier 1, in game when the enemies attack.

[Rolandoo73]

@Rolandoo73 3 times , 45 tickets ! Wtf ! In tier 1 !

[manucasper15]

Ally code: 263-975-133
Platform: Apple iPhone iOS 13.4.1
Date and time of the crash : 9:00 and 14:35 Uruguay
Any additional details: the game crashed when I was playing the mission, it happened to me two times on tier 1 and I lost 30 light side tickets

[Gosso153]

So what’s the latest @EA_HighCommand , it’s been weeks since I first posted my bug report on the JMK event. Meanwhile many others have posted here with the same issue. Have you fixed the bug? Will you be providing compensation to those that lost LS tickets on crashes?
Some communication would be nice, and hey, seeing as you’ve literally made billions of dollars out of the swgoh community you could at least throw us a bone in the way of some crystals or something.
I know that your corporate strategy is to squeeze every single cent you possibly can out of this game, but you know what would be good? Instead of wasting time mildly updating the look of droids that no one cares about how they look, fix the bugs and show some goodwill to your customers.