Jedi Master Kenobi event crash report investigation (log request)

[joshbla37]

• Ally code:857388484
• Platform: IOS this time
• Date and time of the crash (please add your time zone!):2021-09-13 crashed twice between 9:20 and 9:30 AM EST
• Device logs 
• Any additional details: Crashed again, this time on my iPhone 8.  The fact that CG won't reembures for the lost currency is one that baffles me.  This is a key, and very grindy, part of the game and they won't support the user base on their game crashing.  This is a lazy and disgusting practice.

[joshbla37]

• Ally code:857388484
• Platform: IOS this time
• Date and time of the crash (please add your time zone!):2021-09-13 crashed twice between 9:20 and 9:30 AM EST
• Device logs 
• Any additional details: Crashed again, this time on my iPhone 8.  The fact that CG won't reembures for the lost currency is one that baffles me.  This is a key, and very grindy, part of the game and they won't support the user base on their game crashing.  This is a lazy and disgusting practice.

[liveoutloud022]

I had my game crash twice with this. It is so frustrating, as I should have had JMK well before this Grand Arena. 

Ally code: 329-153-438

device: apple iphone 

Most recent crash date: 9/14/21. Roughly 5:50 PM 

very frustrating. 

[Alter92Tremonti]

• Ally code: 211-819-711
• Platform: Android
• Date and time of the crash: 2021-09-15 12.20 (CET) 
• Device logs (see attached) 
• Any additional details: crashed suddenly while I was fighting in the event, the game just restarted, can you fix it or give the energy back? Thanks 

[Kyn3tic]

Kenobi stage 1 event just crashed....  twice in a row now

• Ally code: 514-394-652
• Platform: Android
• Date and time of the crash (please add your time zone!): 9:35EST, 9/16/2021
• Device logs: Trying to Figure this out now, will add if I can get it
• Any additional details: Occurred during the, I don't know the technical name for this, but it was the pre-recorded grievous clip....never got to see the play field. The second time occurred in the middle of the fight after an attack it just froze.

[jedlicka]

• Ally code: 356-547-521
• Platform: iOS - iPhone 12 Pro & iPad
• Date and time of the crash: 9/15/21 2:35 PM EST & 9/16/21 10:29 AM EST & 9/17/21 3:49 PM & 9/18/21 9:00 AM EST
• Device logs attached as PDFs
• Any additional details: it’s crashed 4 times now. It’s getting ridiculous. 

[wampa123]

Game Crashed during game play, just spent crystals getting Kenobi shards, did 1 attack screen died and reset Ally Code 894-285-477 platform IOS IPAD PRO Time 22.00 GMT

[mjliston]

I also had the tier iv event for lord vader glitch with no ultimate mat  jmk became unbeatable despite having no health.  I was unable to obtain an ultimate mat (I had attained 2 previously) ally code 159-495-267.  i was using iOS

[NOgoodStanding12]

177-158-728

ios 14.6

8 am CET

iphone8

[hibodd]

Ally code:217782486

Platform: IOS 14.7.1

Date and time of the crash (please add your time zone!): 2021-09-19 19:40 UTC+8

Device logs (a guide on how to get the logs can be found HERE)

Any additional details: Crash twice for phase1

bv-2021-09-19-194138.log

[hibodd]

another log

bv-2021-09-19-194313.log