August 2021
August 2021
August 2021
August 2021
Ally Code 953-855-593
Android
8/4/21
Approx 8:00pmEST
Happened when trying to load tier 4 of the JMK event. Game froze on the loading screen. I could used my phone for anything else just SWGOH was frozen on load. I lost the 70 light side tickets I spent to lau.ch the game. I also tried it on both my phone data and WiFi but the game remained froze until I force closed it. It has not happened with any other function of the game but the JMK event.
August 2021 - last edited August 2021
@EA_HighCommandDear support, I was checking for the game crush logs but there are no any with keyword like "star, wars , galaxy, heroes", is there any other specific files to look for to get this crush report?
August 2021
August 2021 - last edited August 2021
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XR
OS Version iOS 14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 821-366-862
Please see this topic as well, i have made earlier reports on this issue: https://answers.ea.com/t5/Bug-Reports/JMK-Tier-1-event-crashes/m-p/10574321#M51311
But like @vakolchin I can't find any device logs with Star Wars or Heroes or swgoh in the name, do you have any more information about which logs you need? @EA_HighCommand
August 2021
August 2021
HI, i have had tier 1 crash on me on 2 different accounts in the past 2 days.
I have cleared my phones cache and haven't been experiencing any other issues with the game.
1. Ally 968687974
2. SAMSUNG NOTE 20 Ultra
3. 6th of August around 10.00am AEST (Australia)
Second account exact same issue, you load tier 1 then the app just restarts
1.ally 577821693
2. Same device as above
3. 8th of August at 5.00pm AEST
August 2021
Ally Code:952-577-814
Platform: iOS 14.7 iPhone 12
Date & Time: 8-6-22 around 7am, 8-8-21 at 6:25 am Pacific
Device Logs: I’d be happy to send these if the instructions provided were of any use. “Look for the appropriate title” isn't helpful instructions as, 1) there is a huge list and 2) there is nothing referenced as SWGOH or any other keywords.
Other: this happened on my first attempt of the event. After Kenobi said “hello there” before it changed cut scenes it crashed. The second time it happened the cut scene finished and when I went to select which character to attack it would select any one and the. It crashed.