JMK Tier 1 crash

[IC_Smash]

Tier one crashed on me 2x just now. iPad IOS 14.6

ally code 583-483-716

[MDTODDY]

@EA_UltraSlide Hi. This event crashed for me too. I completed tier 1 and instead of going to the victory screen the game closed down. There’s clearly a problem here and you need to start reimbursing players who experience it.

[MDTODDY]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12 Pro
OS Version 14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 626-958-757
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug On completing Tier 1 of the Jedi Master Kenobi event, instead of going to the victory screen the game suddenly crashed and closed. No rewards were received.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country UK

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On completing Tier 1 of the Jedi Master Kenobi event, instead of going to the victory screen the game suddenly crashed and closed. No rewards were received.

[EA_UltraSlide]

Hi guys and sorry to hear that.

The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event

We have checked the logs available to us for 773-842-721 and 583-483-716, and cannot see a reason for the crash you both encountered during tier 1 of the Jedi Master Kenobi event. Please take a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we can't reimburse the Light Side tickets used, sorry.

[EA_UltraSlide]

Hi @YusufDark and sorry to hear that.

The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event

We have checked the logs available to us, and cannot see a reason for the crash you encountered during tier 1 of the Jedi Master Kenobi event. Please take a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we can't reimburse the Light Side tickets used, sorry.

[EA_UltraSlide]

Hi @Kriptaus 

Sorry to hear that. The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event.

We have checked the logs available to us, and cannot see a reason for the crash you encountered during tier 1 of the Jedi Master Kenobi event. Please take a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we can't reimburse the Light Side tickets used, sorry.

[EA_UltraSlide]

Hi @onasquinn and thanks for your detailed description. 

The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event.

We have checked the logs that we have available to us, and cannot find a reason for the two crashes you encountered during tier 1 of the Jedi Master Kenobi event. Please take a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we cannot reimburse the Light Side tickets used, sorry.

[EA_UltraSlide]

Hello @Xnowman_forever 

Sorry to hear that. The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event

We have checked the logs available to us, and cannot see a reason for the crash you encountered during tier 1 of the Jedi Master Kenobi event. Please take a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we can't reimburse the Light Side tickets used, sorry.

[EA_UltraSlide]

Hey @DarthBravo1 , sorry to hear that.

The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event

We have checked the logs available to us, and cannot see a reason for the crash you encountered during tier 3 of the Jedi Master Kenobi event. Please take a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we can't reimburse the Light Side tickets used or grant the shards, sorry.

[EA_UltraSlide]

Hi there @MDTODDY and sorry to hear that.

The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event

We have checked the logs available to us, and cannot see a reason for the crash you encountered during tier 1 of the Jedi Master Kenobi event. Please take a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we can't reimburse the Light Side tickets used, sorry.