Jabba Ult material

[yellowmamba11]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XR
OS Version iOS 17
Ally Code: (Find it here: http://bit.ly/AllyCode ) 825-911-148
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I've got 11/12 ultimate ability materials, while progress circle shows 12/12 battles completed. But I received 11 out of 12 awards and can't unlock Jabba's ult
Steps: How can we find the bug ourselves? Look my account data
Connection Type Wifi
Please select your region Europe
Country Russia

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I've got 11/12 ultimate ability materials, while progress circle shows 12/12 battles completed. But I received 11 out of 12 awards and can't unlock Jabba's ult

[EA_Gunner · Accepted solution]

The team is aware of the issue.

EDIT: Jabba Journey Guide Update 10/3

[EA_Gunner · Accepted solution]

The team is aware of the issue.

EDIT: Jabba Journey Guide Update 10/3

[Zeteck777]

I am having the same issue. I'd also like to add that this issue is persisting after the hotfix due to Leia's release. Currently 11/12 materials and the mission is now locked. Ally Code: 186484184

[Zeteck777]

My assumption is that during the first bug with leia's release, players (myself included) tried the jabba ultimate mission to see if we could still receive the ultimate mats but were unable to. Since the game saw we completed the mission, it counted it towards the 12 max completions without players recieving an ability mat. This seems to just be an issue of the game miscounting how many ability materials we have recieved due to the original bug created with Leia's release.

[SanSdtBarbarossa]

@Zeteck777 exactly that is my assumption aswell. and thats why it needs to be fixed for people individually.

therefore please contact the live support chat.

[Zeteck777]

I did, and they were unable to provide help. I was told they brought the issue up internally and to post here.

[SanSdtBarbarossa]

@Zeteck777 well the EA support may be the worst one ever. Try contacting them again and again and explain it to them like they were 5 years old.... eventually you will get someone competent that might help you

[Zolo_the_hutt]

I also tried one while it was bugged, so that’s probably right. Ugh.

I contacted live support chat in game. 24 hours later they confirmed I was playing swgoh. Eventually they told me to post here, and that the team is aware of the issue. I don’t think live support is going to help. 

they could always just give us the ult token. :P

[SanSdtBarbarossa]

@Zolo_the_hutt try to avoid telling them that it is related to the GL Leia release. Just tell them you are missing rewards after playing the mission

[StormBani]

I have the exact same issue, both with the game with Jabba's Journey marked complete too early and with EA support being no help.  EA  support told me they can not modify our game state (i.e. either give us one ultimate ability material or correct the journey completion state and that I should post in the forum.

Hope we get a reply here from some one who can actually resolve the issue.

[Imendil]

I've also tried contacting support, all they said was that they send it to some other team and if there is multiple stories like mine, it might be solved by patch/etc