JMK tier 3 crash

[NateWalker28]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple IPhone
OS Version Ios 14.6 swgoh 0.24.20
Ally Code: (Find it here: http://bit.ly/AllyCode ) 956588472
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Game crashed T3 JMK event.
Steps: How can we find the bug ourselves? I was on wave 1 of the JMK tier 3 event and the game crashed and forced closed.
Connection Type Wifi
Please select your region Europe
Country United Kingdom

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I have completed Tier 1 & 2. Saved up 60 tickets to do tier 3. Entered into wave 1 and the game crashed and forced closed. Once I opened the game again I’d lost the 60 tickets. 
This has pushed my unlock back and wasted 450 crystals I used on the light side energy to gain enough tickets. 

[EA_UltraSlide · Accepted solution]

Hi @NateWalker28 

Sorry to hear that. The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event

We have checked the logs we have available to us, and cannot see a reason for the crash you encountered during tier 3 of the Jedi Master Kenobi event. Please have a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we cannot reimburse the Light Side tickets used, sorry.

[EA_UltraSlide · Accepted solution]

Hi @NateWalker28 

Sorry to hear that. The team have looked into reports of issues with the Jedi Master Kenobi Event, but after their investigation, no new issues were found. Please see the update to the following forum post that states this: Potential Issue with Jedi Master Kenobi Event

We have checked the logs we have available to us, and cannot see a reason for the crash you encountered during tier 3 of the Jedi Master Kenobi event. Please have a look at our troubleshooting guide in the hopes that it will help you in the future: Android | iOS.

Unfortunately, we cannot reimburse the Light Side tickets used, sorry.