Izzy's wardrobe crash

[carlys72]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6
OS Version iOS 12.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003042014944
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Enter Izzy's wardrobe.
What do you expect to see?
Connection Type Wifi
Please select your region Europe
Country Italy
Additional feedback n/a

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I have a problem with Izzy's wardrobe. When I enter the game it crashes. I have tried several times to clean the cache, uninstall the game, reinstall it. unfortunately nothing changes.

[Phantomlover1717]

@carlys72 please have a look over here:
https://answers.ea.com/t5/Bug-Reports/Fixed-Game-crash-when-interacting-with-Izzy/m-p/6806475#M4117

[carlys72]

Non funziona . Dovrebbero fare un aggiornamento apposito . Grazie comunque. 

[Phantomlover1717]

So you've contacted EA? This is the English forum, you can find the Italian forums over here: 
https://answers.ea.com/t5/The-Sims-Mobile/bd-p/the-sims-mobile-technical-issues-it

[SimGuruMaaike]

@carlys72 does the game completely close or does it freeze instead? And does this also happen on other devices? 

[carlys72]

yes, but it didn't work. but now I have found a very good advisor and is very patient with the Twitter team that managed to get into my game and fixed my bug. my advice is to contact Twitter support. Because they are in direct contact with the developers. thank you Simguru ❤️