Help us improve Answers HQ! Take Survey No, Thanks

Re: Izzy's crashing app

by SalixCat
Reply

Original Post

Izzy's crashing app

★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad mini 3
OS Version iOS 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003375858311
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In izzy's wardrobe CAS
What do you expect to see? I want to be able to use my izzy dresses that i earned
Connection Type Wifi
Please select your region Asia
Country India
Additional feedback Everytime i enter izzy's wardrobe in CAS, the app force stops itself and crashes.

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad mini 3
OS Version iOS 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003375858311
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Izzy wardrobe in CAS.
What do you expect to see? I want to be able to use my Izzy wardrobe again.
Connection Type Wifi
Please select your region Asia
Country India
Additional feedback Everytime i enter it it force closes my game. I am unable to wear the dress or delete them.

Message 1 of 2 (362 Views)

Re: Izzy's crashing app

Hero

Hi @farfarfarahway 

When did you start experiencing this issue?

 

Could you please try this basic troubleshooting? https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/m-p/...


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 2 of 2 (344 Views)
Twitter Stream