Issue on the New iPad Pro 11inch

by gjseth
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Issue on the New iPad Pro 11inch

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Apple iPad Pro 11inch
OS Version 12.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 949-747-289
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug App has black bars on all sides (does not run full screen). Shadows in battle have low texture.
Steps: How can we find the bug ourselves? Install app on an Ipad Pro 11inch 2018 model and Play a battle.
Connection Type Wifi
Please select your region Asia
Country India

The app does not run full screen on the new iPad Pro 11 inch 2018 model. Secondly during battle the shadows of the characters have low resolution textures. Please see attached screenshots.

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2019-01-17-17.27.jpg
2019-01-17-15.47.jpg
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Re: Issue on the New iPad Pro 11inch

Community Manager (retired)
Hey, thanks for the report. We have this flagged for review.

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Re: Issue on the New iPad Pro 11inch

Community Manager (retired)
Hey, thanks for the report. We have this flagged for review.
Message 2 of 2 (215 Views)