Invisible pet - PC version

by SianneShep
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Invisible pet - PC version

★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.62.67.1020
What expansions, game packs, and stuff packs do you have installed? The Sims 4 Digital Deluxe; Seasons; Cats & Dogs; Realm of Magic; Strangerville; Spa Day; Vintage Glamour Stuff; Perfect Patio
Steps: How can we find the bug ourselves? Select Adopt a Cat / Dog from the phone house services menu. Some pets have a picture, some don't. Select a pet that doesn't have a picture.
What happens when the bug occurs? The pet carrier is visible but neither the pet nor the person delivering the pet are visible. I know the animal is there as the pet thought bubble appears, but I can't see or interact with it in any way. Note: I am playing the game in Newcrest with a custom built property on the
What do you expect to see? I expect to see and be able to click on the delivery person and the pet so that the sim can interact with them.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I have tried closing and re-starting the game, and even re-booting the laptop, but that didn't help.

Message 1 of 4 (650 Views)

Re: Invisible pet - PC version

Hero
@SianneShep Could you try repairing the game through Origin ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 4 (614 Views)

Re: Invisible pet - PC version

Hero
@SianneShep Have you tried repairing your game ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 4 (587 Views)

Re: Invisible pet - PC version

Hero
@SianneShep Moving this to tech issues for further troubleshooting and info

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (555 Views)