Forum Discussion

Re: Internal server error ps4

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Freshasaur
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 1/4/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? If you reach lvl 500, you cannot sign into the game. You get booted back to the main menu every time.
What should be happening instead? It should allow me to sign in and play the game.
Steps: How can we find the bug ourselves? Reach lvl 500 and try to sign into the game to play

When you reach Level 500 on Apex Legends, you'll get this error message and will be unable to sign into your account and play the game. Switching servers also won't work. But if you make another account or have one that isn't on level 500, you'll be able to play. I think this is a new bug that came into the game, but it needs to be fixed ASAP. It really made me think I was banned from playing the game today. 

About Apex Legends Bug Reports - Archive

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Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Freshasaur
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 1/4/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? If you reach lvl 500, you cannot sign into the game. You get booted back to the main menu every time.
What should be happening instead? It should allow me to sign in and play the game.
Steps: How can we find the bug ourselves? Reach lvl 500 and try to sign into the game to play

When you reach Level 500 on Apex Legends, you'll get this error message and will be unable to sign into your account and play the game. Switching servers also won't work. But if you make another account or have one that isn't on level 500, you'll be able to play. I think this is a new bug that came into the game, but it needs to be fixed ASAP. It really made me think I was banned from playing the game today. 

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Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Freshasaur
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 1/4/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? If you reach lvl 500, you cannot sign into the game. You get booted back to the main menu every time.
What should be happening instead? It should allow me to sign in and play the game.
Steps: How can we find the bug ourselves? Reach lvl 500 and try to sign into the game to play

When you reach Level 500 on Apex Legends, you'll get this error message and will be unable to sign into your account and play the game. Switching servers also won't work. But if you make another account or have one that isn't on level 500, you'll be able to play. I think this is a new bug that came into the game, but it needs to be fixed ASAP. It really made me think I was banned from playing the game today. 

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Internal server error ps4","moderationData":{"__ref":"ModerationData:moderation_data:5326025"},"body":"

https://twitter.com/kirbyslays_/status/1213926614507110403?s=21

^^ My friend also has the same problem. They have to fix this before people start reaching level 500

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https://twitter.com/kirbyslays_/status/1213331326788616192?s=21

^^ he is also level 500 too

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Actually nuts.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"72","kudosSumWeight":1,"postTime":"2020-01-07T17:21:20.366-08:00","lastPublishTime":"2020-01-07T17:21:20.366-08:00","metrics":{"__typename":"MessageMetrics","views":2027},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":8,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:822405":{"__typename":"User","id":"user:822405","uid":822405,"login":"KOR_appa","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-06-29T17:02:42.980-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:822405"},"ModerationData:moderation_data:5326029":{"__typename":"ModerationData","id":"moderation_data:5326029","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5326029":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:822405"},"id":"message:5326029","entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-bug-reports-archive-en/message:5326019/message:5326029","revisionNum":1,"uid":5326029,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:5326028"},"conversation":{"__ref":"Conversation:conversation:5326019"},"subject":"Re: Internal server error ps4","moderationData":{"__ref":"ModerationData:moderation_data:5326029"},"body":"

PC here, same problem. Punished for 500. 

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@KirbyyXD I contacted support, showed them a twitch clip, and received a script response of doing a bunch of random crap. I completely reinstalled Windows, Origin, and started fresh, same problem. Had my friend login to my account on their computer, same issue. So it's 100 percent bound to being level 500. I can log on to an alt account that's not 500 and play just fine. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2020-01-07T18:23:40.279-08:00","lastPublishTime":"2020-01-07T18:23:40.279-08:00","metrics":{"__typename":"MessageMetrics","views":738},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3483655":{"__typename":"User","id":"user:3483655","uid":3483655,"login":"Bestburrito4u","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-26T14:12:28.606-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3483655"},"ModerationData:moderation_data:5326032":{"__typename":"ModerationData","id":"moderation_data:5326032","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5326032":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3483655"},"id":"message:5326032","entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-bug-reports-archive-en/message:5326019/message:5326032","revisionNum":1,"uid":5326032,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:5326031"},"conversation":{"__ref":"Conversation:conversation:5326019"},"subject":"Re: Internal server error ps4","moderationData":{"__ref":"ModerationData:moderation_data:5326032"},"body":"

We need immediate attention to this subject. I'm so close to level 500. 

EA any response? Fixes? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":2,"postTime":"2020-01-07T18:42:54.313-08:00","lastPublishTime":"2020-01-07T18:42:54.313-08:00","metrics":{"__typename":"MessageMetrics","views":713},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5326033":{"__typename":"ModerationData","id":"moderation_data:5326033","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5326033":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3424855"},"id":"message:5326033","entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-bug-reports-archive-en/message:5326019/message:5326033","revisionNum":1,"uid":5326033,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:5326031"},"conversation":{"__ref":"Conversation:conversation:5326019"},"subject":"Re: Internal server error ps4","moderationData":{"__ref":"ModerationData:moderation_data:5326033"},"body":"@KOR_appa Same with Xbox, my friend did the exact same thing, reinstalled, played on another account, restart router, etc. He even had a theory that it was bound to being level 500 and now that it is true, EA has to fix this because more are getting close to lvl 500 and people will be unable to play anymore.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2020-01-07T18:51:17.500-08:00","lastPublishTime":"2020-01-07T18:51:17.500-08:00","metrics":{"__typename":"MessageMetrics","views":706},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5326034":{"__typename":"ModerationData","id":"moderation_data:5326034","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5326034":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3424855"},"id":"message:5326034","entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-bug-reports-archive-en/message:5326019/message:5326034","revisionNum":1,"uid":5326034,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:5326032"},"conversation":{"__ref":"Conversation:conversation:5326019"},"subject":"Re: Internal server error ps4","moderationData":{"__ref":"ModerationData:moderation_data:5326034"},"body":"@Bestburrito4u And Fast too. My friend hasn’t been able to play since Saturday.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"79","kudosSumWeight":1,"postTime":"2020-01-07T18:52:02.808-08:00","lastPublishTime":"2020-01-07T18:52:02.808-08:00","metrics":{"__typename":"MessageMetrics","views":709},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5326035":{"__typename":"ModerationData","id":"moderation_data:5326035","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5326035":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3483655"},"id":"message:5326035","entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-bug-reports-archive-en/message:5326019/message:5326035","revisionNum":1,"uid":5326035,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:5326034"},"conversation":{"__ref":"Conversation:conversation:5326019"},"subject":"Re: Internal server error ps4","moderationData":{"__ref":"ModerationData:moderation_data:5326035"},"body":"

This is ridiculous 

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Hi, this doesn't seem to be 100% connected to hitting 500 as other folks are reporting it too. 

\n


If anyone has access to a 2nd system, can you log into it with the affected account and check if the problem persists. 

Logging someone else into the system (on console) may be a workaround, if anyone wants to try it.

@KirbyyXD Can you DM me your friend's account name?

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It happens occasionally but the main problem is when you hit 500, it doesn't matter what system.

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@EA_David,

This issue could possibly affect other accounts that are not 500, but for those who are, it seems to be the majority of them that have the bug. The fact that my friend logged on to my account on a completely different system with the same result leaves the only contributing factor to the error in my case being level 500. I am waiting to hear back from a couple friends who are also 500 on PC to see if they are having the same problem. 

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@KOR_appa Yep, I definitely believe this is account-based. 

Even if your friends who are 500 aren't seeing their issue, if they could post their account it might help with determining why some accounts are affected. 

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@EA_David,

I will as soon as I hear back from them. Meanwhile, any idea if devs are aware of the issue yet? Really rough having to use an alt on stream and playing in ALGS prep scrims. ☹️ Hoping for some real answers soon.

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Right I wanna play on my main acc already😔

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Having the same issue 5 hours ago on ps4, thought I was ban, what a relief, but constantly restarting my ps4 my router log in on my cousin ps4 still shows server shutting down internal server error, i will say I've been 500 since two days ago and everyday before today 1am the game work perfectly fine, please find a fix for this before January 15 5am please i dont want to miss out on the grand soiree event and really want to buy that wattson skin ive been hyped to play another third person battle royal for years and if it takes until the 19th to fix this thats fine but if this is gonna be fixed of the 21 then I'm gonna be sad about that and i hope the wattson isnt in the shop when this is being fixed ●~●

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I also like to add whenever it does load it for about 2 minutes before being booted back, majority of the tabs are inaccessible and the currency becomes glitched and when I ready up \"server shutting down internal server error while the siri voice in the background says press x button to access the lobby, i cant stress how annoying and frustrating hearing that loop over and over and over

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I get this error but I am Nowhere near that level.

This happens at the end of matches and on Xbox.

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😢I have the same issue what should i do

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same😂😂😂why they still haven't fixed it, i heard that they gonna fix it on Wednesday morning, but now nothing changed

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Its happening to my account an my ps4 too. I'll have to keep pressing X until it finally lets me back in the lobby. And it's not happening to any of the other accts on my ps4.

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