Inquisitor Pack returned suspicious result

[xSixthSense]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Apple ipad
OS Version 15.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 958-311-173
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Bought Inquisitor Squad Bundle & Pack and lost some shards
Steps: How can we find the bug ourselves? Buy inquisitor bundle. It will reset some shards back to the exact purchase amount (all your extras are lost). See below.
Connection Type Wifi
Please select your region North America
Country United States

‌

I had all the Inquisitors leveled to 4 stars plus a few shards over. I was trying to get at least one of them to 5 stars. Then I bought this pack, Inquisitor Squad Bundle & Pack, and received 20 shards for each and 25 for one. When I looked at my Inquisitors, they are EXACTLY 4 stars and 20 shards each, and 25 for one. It's like the extra shards I had for each of them was erased and replaced by my purchase. Can you please take a look into this? Thank you.

[EA_Gunner · Accepted solution]

Hello @xSixthSense 

I checked your account but you only purchased the inquisitorius squad bundle for real money currency and receive the following content:

• 20 Eighth Brother.
• 20 Second Sister.
• 1 Ability Material Omega.
• 15 Ability Material Mk III.
• 20 Ninth Sister.
• 20 Fifth Brother.
• 20 Seventh Sister.
• 10 Mk 9 Kyrotech Battle Computer Prototype Salvage.
• 10 Mk 7 Kyrotech Shock Prod Prototype Salvage.

We cannot confirm that you purchased the inquisitorius squad pack on this account. For further information or missing content claims, please reach out to EA Help support.

[EA_Gunner · Accepted solution]

Hello @xSixthSense 

I checked your account but you only purchased the inquisitorius squad bundle for real money currency and receive the following content:

• 20 Eighth Brother.
• 20 Second Sister.
• 1 Ability Material Omega.
• 15 Ability Material Mk III.
• 20 Ninth Sister.
• 20 Fifth Brother.
• 20 Seventh Sister.
• 10 Mk 9 Kyrotech Battle Computer Prototype Salvage.
• 10 Mk 7 Kyrotech Shock Prod Prototype Salvage.

We cannot confirm that you purchased the inquisitorius squad pack on this account. For further information or missing content claims, please reach out to EA Help support.

[xSixthSense]

I think you missed the point. Bundle. Ok. I bought the bundle. 
i had some shards for each of the inquisitors. 
i bought something with shards.

when I looked again, i had the exact number of shards that I bought.

where did my original shards go?

example

i have seventh sister at 4 stars plus 8 shards.

i bought bundle and receive 20 shards

I now have seventh sister at 4 stars 20 shards

Where did the 8 shards go?

[JeffPiper]

Hi, 

Did you get an answer to this question as I’m considering buying the pack myself?

[xSixthSense]

No answer. They missed the point, and never came back again. I advise caution, maybe taking screen shots before and after. Good luck!