February 2020
I'm not getting any help on here, Facebook or Twitter. Is there a way to call EA?
February 2020
@melaniewerner09, you can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
February 2020
You said I could call through that link but it only gives me the option to email. I did email last week. I got an email back, which I replied to, and never received another answer.
February 2020
@melaniewerner09 they'll probably ask you to contact through the app again.
This is the best way to contact EA:
https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/td-p/6773411
February 2020
1 Date and time you saw this prompt?
since 5 Fab 2020
2. What is your player ID?
1003506103957
3. How often do you see this prompt?
9 of 10
4. What were you doing in the game when this happened?
Both home/office.
5. Did pressing retry help?
Nope
6. WiFi or Cellular connection?
wifi
7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:
8. Device and Firmware?
iPad Pro
9. Location?
Bkk
February 2020 - last edited February 2020
Dear
I contact to eahelp an one of the staff suggest me to contact to iTunes . He said because my game save on iTunes cloud.
Is it true?!
thanks
February 2020
Some news I found on Twitter:
Hey guys! The team are looking into this network issue still, and we're expecting it to be fixed in our upcoming update
— SimGuruMegz (@SimGuruMegz) February 27, 2020
February 2020
So....who knows when I’ll be able to get on? I have a feeling I’ll miss the Sweet Treats event which will probably lead me to quitting the game altogether because it’s not worth missing all of those important home items and having all of my friends on my friend list have the items when I don’t...It just makes me so jealous that I have so many glitches and yet my devices and internet connections are fine! It only happens on THIS app.
February 2020 - last edited February 2020
1. Date and time you saw this prompt?
-Since the last Update
2. What is your player ID?
-1003015968340
3. How often do you see this prompt?
-Everytime I tried to acces the App.
4. What were you doing in the game when this happened?
-It happend after I updated the App.
5. Did pressing retry help?
-I have to restart the phone to access the App. Once I try to return, the prompt comes back and im unable to play.
6. WiFi or Cellular connection?
-Both (Tried different WIFI connections)
7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:
8. Device and Firmware?
- HUAWEI Y5 prime 2018, android 8.0.0
9. Location?
-egypt
March 2020 - last edited March 2020
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung J7 Pro
OS Version Android Pie 9.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003186414613
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you go to buy Best Dressed Butler pack for 25 Royal Tickets, it will give you transaction in progress then where's the network. It does not let you buy the pack.
What do you expect to see? To be able to purchase the pack
Connection Type Wifi
Please select your region Asia
Country
Additional feedback This also happened last STS in my game. This is 2nd time this happened so I'm reporting early. Already cleared cache/powercycled device. Internet service is excellent.
Ok, this is the 2nd time this happened during STS. Hope this will be fixed coz I want to be able to buy the STS 25 royal ticket & 3000 Sweet token packs.