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[Info Needed] Where's the Network Prompt since November 19 2019

by SimGuruMaaike
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★ Novice

I'm not getting any help on here, Facebook or Twitter. Is there a way to call EA?

Message 31 of 44 (831 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

@melaniewerner09, you can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

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Message 32 of 44 (825 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★ Novice

You said I could call through that link but it only gives me the option to email. I did email last week. I got an email back, which I replied to, and never received another answer. 

Message 33 of 44 (796 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

@melaniewerner09 they'll probably ask you to contact through the app again.
This is the best way to contact EA:
https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/td-p/6773411

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Message 34 of 44 (751 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★★ Novice

1 Date and time you saw this prompt?

since 5 Fab 2020

 

2. What is your player ID?

1003506103957

 

 

3. How often do you see this prompt?

9 of 10

 

4. What were you doing in the game when this happened?
Both home/office.

 

5. Did pressing retry help?

Nope

 

6. WiFi or Cellular connection?

wifi 

 

7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:

  • Ping: 3ms
  • Jitter:0.98 ms
  • Download Mbps: 37.7
  • Upload Mbps:11

8. Device and Firmware? 
iPad Pro 

 

9. Location?

Bkk

Message 35 of 44 (712 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

[ Edited ]
★★★★★ Novice

Dear

I contact to eahelp an one of the staff suggest me to contact to iTunes . He said because my game save on iTunes cloud.

Is it true?!

thanks

Message 36 of 44 (588 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

Some news I found on Twitter:

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Message 37 of 44 (525 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★ Novice

So....who knows when I’ll be able to get on? I have a feeling I’ll miss the Sweet Treats event which will probably lead me to quitting the game altogether because it’s not worth missing all of those important home items and having all of my friends on my friend list have the items when I don’t...It just makes me so jealous that I have so many glitches and yet my devices and internet connections are fine! It only happens on THIS app. 

Message 38 of 44 (499 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

[ Edited ]
★★ Novice

1. Date and time you saw this prompt?

-Since the last Update

2. What is your player ID?

-1003015968340

3. How often do you see this prompt?

-Everytime I tried to acces the App.

4. What were you doing in the game when this happened?

-It happend after I updated the App.

5. Did pressing retry help?

-I have to restart the phone to access the App. Once I try to return, the prompt comes back and im unable to play.

6. WiFi or Cellular connection?

-Both (Tried different WIFI connections)

7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:

  • Ping: 103
  • Jitter: -
  • Download Mbps: 3.78
  • Upload Mbps: 1.07

8. Device and Firmware? 

- HUAWEI Y5 prime 2018, android 8.0.0

9. Location?

-egypt

Message 39 of 44 (450 Views)
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Transaction in Progress/Where's the Network -

[ Edited ]
★★★★★ Pro

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung J7 Pro
OS Version Android Pie 9.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003186414613
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you go to buy Best Dressed Butler pack for 25 Royal Tickets, it will give you transaction in progress then where's the network. It does not let you buy the pack.
What do you expect to see? To be able to purchase the pack
Connection Type Wifi
Please select your region Asia
Country
Additional feedback This also happened last STS in my game. This is 2nd time this happened so I'm reporting early. Already cleared cache/powercycled device. Internet service is excellent.

Ok, this is the 2nd time this happened during STS. Hope this will be fixed coz I want to be able to buy the STS 25 royal ticket & 3000 Sweet token packs. 

Message 40 of 44 (441 Views)
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