You said I could call through that link but it only gives me the option to email. I did email last week. I got an email back, which I replied to, and never received another answer.
@melaniewerner09 they'll probably ask you to contact through the app again.
This is the best way to contact EA:
I do not work for EA
1 Date and time you saw this prompt?
since 5 Fab 2020
2. What is your player ID?
3. How often do you see this prompt?
9 of 10
4. What were you doing in the game when this happened?
5. Did pressing retry help?
6. WiFi or Cellular connection?
7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:
8. Device and Firmware?