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Re: [Info Needed] Where's the Network Prompt since November 19 2019

by Phantomlover1717
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★ Novice

I'm not getting any help on here, Facebook or Twitter. Is there a way to call EA?

Message 31 of 35 (191 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

@melaniewerner09, you can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

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do not work for EA

 

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Message 32 of 35 (185 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★ Novice

You said I could call through that link but it only gives me the option to email. I did email last week. I got an email back, which I replied to, and never received another answer. 

Message 33 of 35 (156 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

@melaniewerner09 they'll probably ask you to contact through the app again.
This is the best way to contact EA:
https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/td-p/6773411

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Message 34 of 35 (111 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★★ Novice

1 Date and time you saw this prompt?

since 5 Fab 2020

 

2. What is your player ID?

1003506103957

 

 

3. How often do you see this prompt?

9 of 10

 

4. What were you doing in the game when this happened?
Both home/office.

 

5. Did pressing retry help?

Nope

 

6. WiFi or Cellular connection?

wifi 

 

7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:

  • Ping: 3ms
  • Jitter:0.98 ms
  • Download Mbps: 37.7
  • Upload Mbps:11

8. Device and Firmware? 
iPad Pro 

 

9. Location?

Bkk

Message 35 of 35 (72 Views)
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