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Re: [Info Needed] Where's the Network Prompt since November 19 2019

by KatrielSimmer
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★ Novice
@SimGuruMaaike
HI~It's me again


1.12/1 PM20:03 (UTC+8)

2.ID=1004056933378

3. 0 out of 15 since I log in hundred times a day.

4. It's happened when I want to enter the game.

5. Yes, the error popped up again and again.

6.BOTH

7.Ping: 30ms; Download: 49.55Mbps; Upload: 9.61Mbps

8. SONY XPERIA 5 (Android 8.2)

9.TAIWAN
Message 11 of 44 (927 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★ Newbie

1. I experienced it last Dec 1 at 11pm PST

 

2. I can't remember... (but the Sims is connected in my Google Account).

 

3. I saw it last Nov 25 using my first account and I tried to load the game 50+ times. I even tried to restart my phone but none of the methods work. That's why I uninstall & reinstall the app & create a new account (I can't retrieve the 1st one) and then last Nov 30 it happened again in my new account. -_-

 

4. Doing Makeover

 

5. Nope, it didn't help. I tried to restart my phone but it didn't also work. I just uninstall & reinstall the app, it did work! But the problem is have to start a new Sims again. I can't retrieve my old account even if I click the "Load Game" button.

 

6. WiFi connection

 

7. Ping: 39ms

Jitter: 27ms

Download Mbps: 52.94

Upload Mbps: 0.17

 

8. Device: Xiaomi Redmi Note 4x 

Firmware: MIUI Global 11.0.2

 

9. Philippines 🇵🇭

 

Thank you! Standard smile

Message 12 of 44 (896 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★ Newbie

1. Date and time you saw this prompt? Daily for the last week. 

 

2. What is your player ID? 1005267593707

 

3. How often do you see this prompt?

8 out of 10 times I have the game open. If I'm playing for more than ~10 minutes I'm guaranteed to get it. 

 

4. What were you doing in the game when this happened?

Just about everything. Loading from the background, playing an event, changing clothes, moving furniture... 

 

5. Did pressing retry help?

No, I have to restart the game every time. 

 

6. WiFi or Cellular connection? Both but usually wifi. 

 

7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:

  • Ping: 16ms
  • Jitter: 1ms
  • Download Mbps: 53.9 Mbps
  • Upload Mbps: 6.04 Mbps

8. Device and Firmware? Motorola g7 supra, Android 9

 

9. Location?

USA, small but well-connected city

Message 13 of 44 (883 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★★ Novice

Bug of unavailable purchases , some days it works some days it doesn't, Simmers can login and it will display the prices, anything can twist it to them say unavailable, any leaving home actions, or a simple game restart. I can sometimes click it again randomly while im playing and its working, click out if it, click again and its unavailable again... I heard you needed information here it is.

Message 14 of 44 (841 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★★ Novice
@SimGuruMaaike I haven't had no network pop up, but one of my games, which is running on Parallel Space App, doesn't receive offers and I have "unavailable" on all the paid packs that it has up. This is because I cannot link Google Play Store to the app or my game, so I cannot make purchases. The only way to get the offers to pop up is to "log out" of my main game that is on the official app and log into my new one. Maybe something similar is happening with people getting the no network while trying to purchase the new event currency packs?
Message 15 of 44 (833 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

[ Edited ]
★★★★ Pro

*SIGH

 

Date&Time: Dec. 4, 2019 3.35pm PST

 

Player ID: 1003186414613

 

How often: Everytime I try to claim the packages

 

What were you doing: Trying to claim two packages offered during STS Cozy Home

 

Did pressing retry help?: NO, I did everything closed game, cleared cache, re-started device, checked my connection (other apps on my device are running perfectly, I was even streaming videos & other people also using internet in my area).

 

Wifi or Cellular: I tried BOTH. Same thing happened cannot claim packages

 

Speedtest: I think this is a NON ISSUE. Other apps are working excellently.

 

Device: J7 Pro, Android 9.0

 

P.S. Game still playable but wasn't able to claim the packages (25 royal ticket package & 3,000 sweet treat package). Something in your end is the problem.

 

Do I need to report this to help EA? Coz I still have an unresolved STS Wash n Fold problem AND now this...

Message 16 of 44 (790 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

[ Edited ]
★★★★ Novice

Date and time you saw this prompt? Ever since the most recent update.

 

2. What is your player ID?1003507575287

 

3. How often do you see this prompt?

Frequently

 

4. What were you doing in the game when this happened?

Logging into the game

 

5. Did pressing retry help? No

If not, did you have to restart the game? No

 

6. WiFi or Cellular connection?Wifi

 

I have a major issue that has never been resolved. Back in July, I had Where's the Network and was in contact with the specialist named Herrick E., who told me that it was due to my saved files being corrupt. They had to rollback my game all the way to a year. This has been the third time my game was rolled back. He was able to fix the Where's the Network issue at the time. He assured me that any items that I lost in the game when it was rolled back, they would help me get it back. I sent him a list of all my items I was missing twice to him. Six months have already passed and still have my items lost. With the most recent update, the connection issue, Where's the Network came back. I told him about it and he said it might be linked to my device network and for me to do troubleshooting, when it was the same issue back in July all over again!! Now the specialist left out of nowhere and never resolved my problem. I keep getting the runaround. Apparently my saved files are likely corrupt again, which is probably why he does not want to help me and left for no reason. I am disappointed that I kept waited for so long just to get nothing.

Message 17 of 44 (609 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★ Newbie

1. Date and time you saw this prompt?

-Since the last Update

2. What is your player ID?

-1004404623950

3. How often do you see this prompt?

-Everytime I tried to acces the App.

4. What were you doing in the game when this happened?

-It happend after I updated the App.

5. Did pressing retry help?

-I have to restart the phone to access the App. Once I try to return, the prompt comes back and im unable to play.

6. WiFi or Cellular connection?

-Both (Tried different WIFI connections)

7. Please run a speedtest [Speedtest app for example] on the device you play the game on and share this information:

  • Ping: 18 ms
  • Jitter: -
  • Download Mbps: 13.1
  • Upload Mbps: 29.6

8. Device and Firmware? 

- iPhone Xs, 13.2.3

9. Location?

-UK, populated area with good mobile service.

Message 18 of 44 (532 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★ Guide
I noticed I always get the error if I didn't close the app properly. If it runs in the background and I'm switch back to the game, the app tries to reload completely and I always get the network error. This can be fixed if I close the game and try a restart...

I can't say when it starts. Right after an update in december? A few days after the server problems maybe. No matter if I'm on wifi or LTE. Same phone, same stats.
Message 19 of 44 (450 Views)
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Re: [Info Needed] Where's the Network Prompt since November 19 2019

★★★★★ Apprentice

I have the same problem as EpicRedly. 

That was happening to me since January 4th. 

Message 20 of 44 (429 Views)
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