Infinite loading of the fights in LS TB GEO Phase 4

[Lizsen77]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? computer
OS Version ?
Ally Code: (Find it here: http://bit.ly/AllyCode ) Dark Sied of JediStar
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Not possible to enter the "Light Side" fights of the Geo TB LS - Phase 4.
Steps: How can we find the bug ourselves? https://www.youtube.com/watch?v=6v_KXbHMHu4
Connection Type Wifi
Please select your region Europe
Country France

‌

When entering the "Light Side" battles of the last territories of the Geonosian TB (Phase 4), the game enter into an infinite loading loop. This happened to all members of the guild having tried to enter the battle so far.

https://www.youtube.com/watch?v=6v_KXbHMHu4

[EA_UltraSlide · Accepted solution]

Hi @Lizsen77 and thanks for reporting this.

The team are aware of this issue and are currently investigating it. Please see the latest Forum post: LSTB Loading Issues.

[6831Anthony]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Seems to be all types of devices
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 581-948-637
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Game freeze when you pass from one wave to another in LS TB, phase 4, zone 4 bottom.
Steps: How can we find the bug ourselves? Play the normal mission in LS TB phase 4, zone 4 bottom.
Connection Type Wifi
Please select your region Europe
Country France

‌

Hello ,

It seems there is a bug in the normal mission in territory battle phase 4 bottom. 

At the end of the first wave, the game freezes when you pass from wave 1 to wave 2. We're already 3 people in my guild to have experienced this bug.

The game is stuck at that point, there is still some sound but nothing can be done.

Regards,

Anthony

[no_its_becky23]

3 of my guild mates and myself had the same screen

[Captainp77]

@Lizsen77 Same thing happened to me. Nexu and GAS 501st CMs work fine. Everything else is this loading screen https://youtu.be/k1T3swyMPXc

[ChristophIV]

@Captainp77 Do you have an ally code there?

[Captainp77]

@ChristophIV 953-122-362

[ChristophIV]

@Captainp77 Thanks. It helps the team to investigate.

[EA_UltraSlide · Accepted solution]

Hi @Lizsen77 and thanks for reporting this.

The team are aware of this issue and are currently investigating it. Please see the latest Forum post: LSTB Loading Issues.

[Lizsen77]

@EA_UltraSlide Well, 40min before the end of the event, if you could transfer the message that we all hope that the compensation will be awesome that would be great :-) . Thanks for your reply.

[Captainp77]

Here’s a vid from P4 Bottom LS CM that bugged I’m between waves 1&2 

https://youtu.be/pt5jnpy1Bx8

ally code 953-122-362

ios 14

IPhone 11 Pro Max