Infinite loading main menu

by Visenix
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Infinite loading main menu

★★★★★ Newbie

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GeForce RTX 2070 Super
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Steam: ʕ•ᴥ•ʔ / EA: Visenix
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to launch and load into Apex
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) 06.04.22 ACST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I launch the game, and the main menu is stuck infinitely loading.
What should be happening instead? I should be able to continue from the main menu into the lobby.
Steps: How can we find the bug ourselves? Not sure - I opened the game earlier today and was able to take a look at the new shop then exited the game. Tried to launch it now and now I cannot get past the infinite loading screen on the main menu.

Tried to repair Easy Anti Cheat, close and re-launch the game and restart my pc but nothing is working.

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Accepted Solution

Re: Infinite loading main menu

Community Manager
@Visenix If you're still encountering this can you try verifying integrity?

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
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Re: Infinite loading main menu

Community Manager
@Visenix If you're still encountering this can you try verifying integrity?

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
David.png
Stay and Play.png
Message 2 of 5 (521 Views)

Re: Infinite loading main menu

★★★★★ Newbie

Launched the game - can load into the lobby now, not sure what changed to fix this but it's all working now. Verified files just in case, all successfully validated.

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Re: Infinite loading main menu

★★★ Newbie

@EA_David  i have tried everything,verifying integrity, booting in administrator, repairing the anti cheat software.

nothing will work. its been 2 weeks since i last played apex.

i rly need help here Frown

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Re: Infinite loading main menu

★★★ Newbie

I am having the same issue but I can load into the game every once in awhile. But this has happened at least once a day every day for two weeks now and nothing I have tried fixes it. I have validated multiple times. Clean install. Everything. No solution. Please please let someone out there know how to fix it because this is getting ridiculous. 

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