Incorrect Grand Arena Score

[caldus85]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple iPhone
OS Version 13.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 781-227-231
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I did not receive all of my earned points in Grand Arena Championship. My score is presently 1808 but should be around 1900. I earned 730 points for setting defense, 723 for clearing all zones, 35, 54,55, 57, 60, 60, 63, and 63 points for battles.
Steps: How can we find the bug ourselves? I did not receive all of my earned points in Grand Arena Championship. My score is presently 1808 but should be around 1900. I earned 730 points for setting defense, 723 for clearing all zones, 35, 54,55, 57, 60, 60, 63, and 63 points for battles.
Connection Type Wifi
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 13.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 781-227-231
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I did not receive all of my earned points in Grand Arena Championship. My score is presently 1808 but should be around 1900. I earned 730 points for setting defense, 723 for clearing all zones, 35, 54,55, 57, 60, 60, 63, and 63 points for battles.
Steps: How can we find the bug ourselves? No idea. It has only happened once.
Connection Type Wifi
Please select your region North America
Country United States

‌

I did not receive all of my earned points in Grand Arena Championship.

My score is presently 1808 but should be around 1900. I earned 730 points for setting defense, 723 for clearing all zones, 35, 54,55, 57, 60, 60, 63, and 63 points for battles.

[ChristophIV]

@caldus85 This is going to sound like a silly question, but only asking as it has caught me out before, did you definitely set all your defences?

[SpaceCrunchie]

I also had an incorrect score. It was only a small amount, but cost me the match.

I was on 1702 with only the ship battle to complete (Defence: 730, Battles: 56+60+59+59+54+56+58, Zones: 210+180+180). This displayed correctly.

In the ship battle I earned 65 points. 

So my score should be: 1702 + 65 + 153 = 1920

But I ended up with 1916. Since my opponent was on 1918, this made me lose the match!

The reason I was monitoring the score so closely was because it was a tight match. When I saw the 65 ship points I knew I'd won. Then the score was displayed. Very upset now.

[ChristophIV]

@SpaceCrunchie Hello there,

Were you using a capital ship lower than 7*? If so the victory screen is incorrectly awarding four extra points for an unused slot, which it shouldn't. It is a visual bug that the team is aware of. The right score, in your case 61 is recorded and logged correctly.

[SpaceCrunchie]

@ChristophIV Yes, that's it. I didn't realise I wouldn't get the 4 points and when the 65 points came up I was pretty happy, only to be disappointed a second later.

[EA_HighCommand]

Hi @caldus85,

It looks like you didn't set a Fleet defense in round 2 of the current Grand Arena resulting in 100 fewer points for defense.