Re: Incorrect GAC Rewards

by EA_HighCommand
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Original Post

Accepted Solution

Incorrect GAC Rewards

[ Edited ]
★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad
OS Version 15.6.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug At the end of GAC on 7 Sep, my skill rating was 4029. However, my rank was based on lower skill rating of 3995. As a result, I received lower tier of rewards.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad
OS Version 15.6.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug At the end of GAC on 7 Sep, my skill rating was 4029. However, my rank was based on lower skill rating of 3995. As a result, I received lower tier of rewards.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

At the end of GAC on 7 Sep, my skill rating was 4029. However, my rank was based on lower skill rating of 3995. As a result, I received lower tier of rewards.

 

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Message 1 of 3 (288 Views)

Accepted Solution

Re: Incorrect GAC Rewards

EA Live QV Team

Hi @yl09ukehkvhd, and thank you for the report.

 

We have flagged this for further investigation with the team now.

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Message 2 of 3 (255 Views)

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Re: Incorrect GAC Rewards

EA Live QV Team

Hi @yl09ukehkvhd, and thank you for the report.

 

We have flagged this for further investigation with the team now.

Message 2 of 3 (256 Views)

Re: Incorrect GAC Rewards

★★★ Newbie

Issue was unresolved and happened again. Tried to get help from in-game help but they could not do anything useful.

 

76A76361-EF78-4168-8FDE-EDEE70491D39.png

 

On 31 Oct, my skill rating was 4016, rank 334.

 

E5EDFC51-549C-4382-9154-FAF1FBE9E9DB.png

 

Then, I won the match.

 

9450A406-2A5F-42E9-96B2-BCE79A5C1F7D.png

 

But on 1 Nov, post-match day, my skill rating remained as 4016, rank 332. But note that at the top, my skill rating shows 4050.

 

4B2CD782-E64F-4EA3-9B85-D35354FA2DAB.png

 

So on 1 Nov, the end of season GAC rewards I received was based on skill rating of 4016, rank 331. 

 

So frustrating. 😡

Message 3 of 3 (141 Views)