Imperial Probe Droid cash purchase pack error

by VoidKitsune
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Original Post

Imperial Probe Droid cash purchase pack error

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy Note 5
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 513-173-938
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Shards required are not the shards given.
Steps: How can we find the bug ourselves? Go purchase the Imperial Probe Droid pack for US$9.99 and find that it cannot be purchased and the character immediately activated.
Connection Type Mobile
Please select your region North America
Country United States

Bought the cash purchase Imperial Probe Droid Pack, received amount of shards promised in pack (40 Shards), price of Imperial Probe Droid suddenly 80 shards.

 

Issue is not with the listed contents of the pack, all items were received correctly.

 

Issue is that pack promised it would be everything needed to have the Imperial Probe Droid at Level 40, Gear Tier 5, and Abilities 3; if I cannot activate and have the character at this stats, this pack is in violation.

 

I had checked the needed shards prior to purchase and they should have been enough (like they are on all other cash purchase packs for characters). After purchase, the amount needed changed. I am concerned that any future purchases might result in similar surprises.

 

(Please do not dare write that 'All packs are random', those purchased with actual money are specific contents.)

Message 1 of 6 (284 Views)

Re: Imperial Probe Droid cash purchase pack error

IPD has always required 80 shards to unlock, as it unlocks at 4*.

Nowhere on the pack does it claim to unlock the character, I had a screenshot as this has come up before, but I can't find it just now.

It gives you everything you need, as you stated, to reach a certain level/gear level, once you have unlocked the character.

The Captain Han Solo bundle is exactly the same, he unlocks at 80 shards but his pack contains 40 shards. You'll be able to check the wording on that pack when the light side territory battle starts in 8 days.

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Message 2 of 6 (268 Views)

Re: Imperial Probe Droid cash purchase pack error

★★★ Newbie

I am afraid that the pack does claim that if you purchase it you will 'Immediately' be able to do those things.

I confirmed with an attorney that such a claim does infer that the character will be able to be set to those stats upon purchase of the pack.

I have indeed purchased the item, and was unable to do the three things that it said I would be able to do if I purchased it.

Message 3 of 6 (257 Views)

Re: Imperial Probe Droid cash purchase pack error

[ Edited ]

This part just say 40 shards of, no mention of unlocking. A thread with the same complaint as yours with EA response https://answers.ea.com/t5/Bug-Reports/Imperial-Probe-Droid-Pack/td-p/6880482

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Message 4 of 6 (249 Views)

Re: Imperial Probe Droid cash purchase pack error

★★★ Newbie

Well, there is no need to continue dialogue further as I have sufficient information on this matter. Thank you for your time.

 

Sincerely,

VoidKitsune

Message 5 of 6 (236 Views)

Re: Imperial Probe Droid cash purchase pack error

A further thread of a similar pack, yes it does say to immediately power up, but it doesn't say it will unlock the character: https://answers.ea.com/t5/Bug-Reports/Colonel-Stark-Pack/td-p/6742737

To do anything with a character you need to unlock it first. As this isn't a bug maybe you should make a feedback post at the official forums: https://forums.galaxy-of-heroes.starwars.ea.com/categories

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Message 6 of 6 (230 Views)