August 2018
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy Note 5
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 513-173-938
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Shards required are not the shards given.
Steps: How can we find the bug ourselves? Go purchase the Imperial Probe Droid pack for US$9.99 and find that it cannot be purchased and the character immediately activated.
Connection Type Mobile
Please select your region North America
Country United States
Bought the cash purchase Imperial Probe Droid Pack, received amount of shards promised in pack (40 Shards), price of Imperial Probe Droid suddenly 80 shards.
Issue is not with the listed contents of the pack, all items were received correctly.
Issue is that pack promised it would be everything needed to have the Imperial Probe Droid at Level 40, Gear Tier 5, and Abilities 3; if I cannot activate and have the character at this stats, this pack is in violation.
I had checked the needed shards prior to purchase and they should have been enough (like they are on all other cash purchase packs for characters). After purchase, the amount needed changed. I am concerned that any future purchases might result in similar surprises.
(Please do not dare write that 'All packs are random', those purchased with actual money are specific contents.)
August 2018
August 2018
I am afraid that the pack does claim that if you purchase it you will 'Immediately' be able to do those things.
I confirmed with an attorney that such a claim does infer that the character will be able to be set to those stats upon purchase of the pack.
I have indeed purchased the item, and was unable to do the three things that it said I would be able to do if I purchased it.
August 2018 - last edited August 2018
This part just say 40 shards of, no mention of unlocking. A thread with the same complaint as yours with EA response https://answers.ea.com/t5/Bug-Reports/Imperial-Probe-Droid-Pack/td-p/6880482
August 2018
Well, there is no need to continue dialogue further as I have sufficient information on this matter. Thank you for your time.
Sincerely,
VoidKitsune
August 2018