Help us improve Answers HQ! Take Survey No, Thanks

[INFORMATION] How to Send User Files to The Sims 4 Team

by SimQARobo
Reply

Original Post

Highlighted

[INFORMATION] How to Send User Files to The Sims 4 Team

[ Edited ]
EA Sims Team

Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.

 

These are the ways that you can share user files and media with The Sims 4 team:

 

(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Driveplease include your user name and a brief summary of the issue, so that we can identify it.)

 

 

PC/Mac:

 

  • Direct attachment (only for text files)
    • You can attach a text file directly to a forum post.
  • Upload with a OneDrive account
    • How to upload files to OneDrive: LINK
    • How to share files from OneDrive: LINK
    • The resulting file download URL can be included in a forum post, private message, etc.
  • Upload with a Google Drive account
    • How to upload files to Google Drive: LINK
    • How to share files from Google Drive: LINK
    • Click “Get shareable link”
    • The resulting file download URL can be included in a forum post, private message, etc.

Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ .  For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .

 

 

Xbox One (videos and screenshots only):

 

  • Upload directly from Xbox One to OneDrive
    • How to record a video or capture a screenshot in Xbox One: LINK
    • Choose the option “Upload to OneDrive”
    • How to share files from OneDrive: LINK
    • The resulting file download URL can be included in a forum post, private message, etc.

 

PlayStation 4:

 

There are two ways to share PS4 files with us –

 

A) Upload directly from PS4 to social media channels (for videos and screenshots only)

 

  • How to record a video or capture a screenshot and upload it to social media (Twitter, YouTube, etc.: LINK 
  • The resulting link can be included in a forum post, private message, etc.

OR

 

B) Upload files from a PC or Mac using a USB storage device (for videos, screenshots, or save files)

 

  • Step 1: Format a USB storage device to FAT32 or exFAT using a Mac or PC.  (Note: Do not format to NTFS; that format is currently not supported by PS4)  
    • How to format a USB storage device: LINK
  • Step 2: Copy the files to the USB storage device
    • For save files:
      • How to copy your save data onto a USB storage device: LINK
    • For videos or screenshots:
      • How to record a video or capture a screenshot and copy it to a USB storage device: LINK
  • Step 3: Transfer the files from the USB storage device to a computer
  • Step 4: Upload the files to Microsoft OneDrive or Google Drive and share the download link
    • How to upload to Microsoft OneDrive with a OneDrive account:
      • How to upload files using OneDrive: LINK
      • How to share files from OneDrive: LINK
      • The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 
    • Upload to Google Drive using a computer with a Google Drive account
      • How to upload files to Google Drive: LINK
      • How to share files from Google Drive: LINK
      • Click “Get shareable link”
      • The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 

 

We may not accept files uploaded with any other means.

 

Message 1 of 1 (13,010 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help