May 2017 - last edited March 2021
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
(videos and screenshots only - it's not possible to share XBOX One save files via USB transfer)
There are two ways to share PS4 files with us –
A) Upload directly from PS4 to social media channels (for videos and screenshots only)
B) Upload files from a PC or Mac using a USB storage device (for videos, screenshots, or save files)
We may not accept files uploaded with any other means.