May 2017 - last edited March 2021
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
(videos and screenshots only - it's not possible to share XBOX One save files via USB transfer)
There are two ways to share PS4 files with us –
A) Upload directly from PS4 to social media channels (for videos and screenshots only)
B) Upload files from a PC or Mac using a USB storage device (for videos, screenshots, or save files)
We may not accept files uploaded with any other means.
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.