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[INFORMATION] How to Send User Files to The Sims 4 Team

by SimQARobo
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[INFORMATION] How to Send User Files to The Sims 4 Team

[ Edited ]
EA Sims Team

Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.

 

These are the ways that you can share user files and media with The Sims 4 team:

 

(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Driveplease include your user name and a brief summary of the issue, so that we can identify it.)

 

 

PC/Mac:

 

  • Direct attachment (only for text files)
    • You can attach a text file directly to a forum post.
  • Upload with a OneDrive account
    • How to upload files to OneDrive: LINK
    • How to share files from OneDrive: LINK
    • The resulting file download URL can be included in a forum post, private message, etc.
  • Upload with a Google Drive account
    • How to upload files to Google Drive: LINK
    • How to share files from Google Drive: LINK
    • Click “Get shareable link”
    • The resulting file download URL can be included in a forum post, private message, etc.

Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ .  For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .

 

 

Xbox One (videos and screenshots only):

 

  • Upload directly from Xbox One to OneDrive
    • How to record a video or capture a screenshot in Xbox One: LINK
    • Choose the option “Upload to OneDrive”
    • How to share files from OneDrive: LINK
    • The resulting file download URL can be included in a forum post, private message, etc.

 

PlayStation 4:

 

There are two ways to share PS4 files with us –

 

A) Upload directly from PS4 to social media channels (for videos and screenshots only)

 

  • How to record a video or capture a screenshot and upload it to social media (Twitter, YouTube, etc.: LINK 
  • The resulting link can be included in a forum post, private message, etc.

OR

 

B) Upload files from a PC or Mac using a USB storage device (for videos, screenshots, or save files)

 

  • Step 1: Format a USB storage device to FAT32 or exFAT using a Mac or PC.  (Note: Do not format to NTFS; that format is currently not supported by PS4)  
    • How to format a USB storage device: LINK
  • Step 2: Copy the files to the USB storage device
    • For save files:
      • How to copy your save data onto a USB storage device: LINK
    • For videos or screenshots:
      • How to record a video or capture a screenshot and copy it to a USB storage device: LINK
  • Step 3: Transfer the files from the USB storage device to a computer
  • Step 4: Upload the files to Microsoft OneDrive or Google Drive and share the download link
    • How to upload to Microsoft OneDrive with a OneDrive account:
      • How to upload files using OneDrive: LINK
      • How to share files from OneDrive: LINK
      • The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 
    • Upload to Google Drive using a computer with a Google Drive account
      • How to upload files to Google Drive: LINK
      • How to share files from Google Drive: LINK
      • Click “Get shareable link”
      • The resulting file download URL can be included in a forum post, private message, etc.  Please mention the names of the saves that are affected. 

 

We may not accept files uploaded with any other means.

 

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