January - last edited January
Introduction
This forum is for bug reports on the Sims 4. It's main purpose is to report bugs which the devs need to fix, not to troubleshoot your game.
If you need help in other form, please use the forums below.
For technical issues, please use this forum: The Sims 4
If your game is crashing, please post in the general Sims forum: The Sims 4 and post your DxDiag. There's very few crashing issues that belong in here. I'll be moving threads.
Feedback for stuff you want changed goes either here: The Sims 4 IDEAS CORNER or here: The Sims 4 Feedback. You can also use the the Sims 4 Game Information for these
Please do not report just anything as a bug. It simply might be a misunderstanding. Bugs are only things that are NOT working as intended. Some stuff is random and some stuff is simply working a bit different than you might think. Read instructions carefully. If unsure, discuss with fellow simmers at your favorite forum and if you all come to the conclusion that it's a bug, report it here. Gives the devs and me less work and the ability to concentrate on the real bugs.
Also if you feel, I misunderstood you or you have wrongfully been moved or merged, please do step up but don't be rude about it. Just say that you think I misunderstood you and explain why. English is not my mother tongue (I'm Swiss German) and I do sometimes have issues understanding. Some times are more stressful then others, so please bear with me if you think my answers are too short or not very friendly. They are not meant to be rude in any way, they're just sometimes kept to the bare necessitates to save time and not drown in threads.
Keep in mind that I'm in a different time zone than most of you guys. Be patient,
Happy Gaming
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2014 - last edited May
The Bug Template/ Info to Provide
Happy Gaming
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2014 - last edited January
The bug forum has a certain way it works. New threads are processed every day except when I'm taking a break which is communicated in this thread: [PLEASE READ] Information/Questions about the bug forum.
Below I will try to explain a bit, how the flow currently works. As per 1.1.2019 there have been some adjustments made. More info about it can be found here: Changes coming to the bug forum.
It does all sound a bit complicated but it's just the way I work. This is purely informational. Adjustments may be made any time depending on issue.
New thread is created
Issue will be read and handled in the following manner:
Buy/Build/texture/lighting issues
Those will be forwarded to BryonyRae. Please be patient for an answer
Console
Those are being forwarded to QA. You might or might not get an answer. If they are getting tagged with a console tag, they have been forwarded. If not, please bump.
Existing Issue
New issue
Existing thread is bumped
Handling will depend on the tag as follow:
Needs Input/Open/Workaround/To Add/
Those are issues that have been forwarded to QA and are handled by them from now on. I will not read or comment on those (exceptions apply) but any new information or voice you want to add is a good thing. It shows QA how popular they are and what your concerns are. You can tag me if you think I need to read your post, you have found a workaround or if you find the issue fixed.
Needs Info/Needs Saves/Unsure
QA has asked for saves or more info in these threads. I will check on those and forward if any info gets added to make sure it's not getting lost.
Fixed
I will check your post and let you know if it's best to open a new thread or I will re-open the thread.
Mods/CC related/By Design
Will mostly not read. Those are related to mods or by design. Please refer to the solution post. If you feel something is not right, make sure to tag me or create a new thread.
Troubleshoot/No Tag
I will read those for further info and handle once there's more info.
The Compiled List
On an irregular basis I will add stuff that I have tagged to my list. I will also check the list on a half-yearly basis for threads that can be removed due to low traffic or change tags if needed.
Patch Day
Patch Day is always the most exciting day for the bug forum. I will mark everything as fixed that is on the patch list and remove from the list after a few days of feedback.
Happy Gaming
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2014 - last edited Sunday
I've started adding labels to the titles, especially on the ones that are marked as solved. Solved threads that don't have a tag are threads that either already have anoher thread somewhere (that didn't get merged for whatever reason) or one time glitches that were resolved by basic troubleshooting.
If you have a report for the a stuff pack/game pack or expansion pack please put a abbreviation (see list below) in front in your title. I'll be editing thread titles if that info is missing.
Expansion Packs
[GTW]: Get To Work
[GT]: Get Together
Game Packs
[OR]: Outdoor Retreat
[SD]: Spa Day
Stuff Packs
[LSP]: Luxury Stuff Pack
[PPSP]: Perfect Patio Stuff Pack
[SSP]: Spooky Stuff Pack
Console
Please only add the Pack ones yourself as I'll be adding the others. This helps me keep track of what I've checked and the status.
The following tags are no longer in use but there might still be old threads with this
Happy Gaming
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2014 - last edited January
The Bug Template
If you can't find the issue you want to report by checking the compiled list or using the search bar, you should create a new post. To do so, click on the New topic button (be aware that it sometimes takes a moment for the button to appear).
Please make sure you choose English in the top bar or you might have issues picking options.
After that you'll be asked to fill out a template. You need to fill out EVERY field, including the comment field at the bottom. Just adding a picture doesn't help, you need to add actual text.
One of the fields asks for your Game Version. If you're unsure how to get the info, check out this post: How to find your game version number
Once you fill out everything, a Submit button will appear at the bottom. To get an email if your threads gets an answer, you can also subscribe to it before submitting. This is a good way to keep up with progress on the issue. If the Submit button does not show up although you filled out all the fields, try add some spaces to the comment box, especially if you c/p something to the box.
You can also directly attach images (bit unsure if all ranks have this abilities) or add files to your post (not all extensions are supported).
If you still have issue posting, please either create a new thread here: AHQ Forum or ask in this thread: [PLEASE READ] Information/Questions about the bug forum
Good info to add additionally can be the following
Lagging/Freezing or any other issues of more technical nature
--> Should be posted in your own thread in the technical forum
Graphical Issues
Serial Code Issues
DO NOT GO HERE! Contact Customer Support!
Additional Info
In addition tthere are some additional files/information that may be helpful to provide if you would like to report a bug.
These files will be located in documents\electronicarts\thesims4\
• lastCrash.txt (if it exists. If there is more than one, please include all of them.)
• lastException.txt (if it exists. If there is more than one, please include all of them.)
• lastUIException.txt (if it exists. If there is more than one, please include all of them.)
• Config.log
• the entire saves folder (you will not be able to add your saves folder to the post, please upload to some third party site and send a link)
There is no 'best' way to provide these files, but it's most helpful if you can zip them into a single file and include a link to them (through your preferred file-sharing service) in your post.
You can upload the txt files directly to your post as attachments though.
Lastly, if you encounter an Origin issue, please file an Origin Error Report in the Origin client (In Origin > Help > Origin Error Reporter). This can be very helpful in figuring out Origin problems.
(as per SimGuruJanitor's post in this thread: Read before posting: welcome to the bug forum)
Happy Gaming
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2015 - last edited January
Important Links
Origin
Make sure your Origin is up-to-date. It usually gets auto-updated if you have the setting on and I recommend to do that. The download link is here: http://www.origin.com/us/about
Crashing Issues
Crashing issues are mainly technical and don't belong in this forum. Please make your own thread there, posting your DxDiag and info about custom content, when it crashes and other useful stuff.
DEP Information
DEP is activated for the game. Unfortunately, it's not possible to add it as an exception since they put in some switch that prevents this.
Abbreviations used
CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game.
DEP = Data Execution Prevention: Windows security feature.
MTS = ModTheSims: CC Site
TSR = TheSimsResource: A CC Site Causes
Happy Gaming
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January
Please only provide save games when asked to do so by either EA Staff or AHQ Heroes.
This has two purposes: I want to try out on my game if I can reproduce the error and also to forward the save game to EA/Maxis so they can fix this. Be aware that I usually get no feedback from them so forwarding is a one way street. All you can do is hope that they fix it in an upcoming patch.
QA will sometimes ask for saves directly. Please follow their instructions to upload. Please do not PM saves to me if it was QA who asked.
There are no guarantees though that already affected save games can be recovered. Sometimes bugs are fixed but they only prevent the problem from happening again, not fixing old ones.
Instructions for Saves Folder
Instructions for a specific File
If you have a lot of saves, it's advisable that you only send the one that has the bug. To find out, which save you need to send, open the game and click on load.
Next to the save that has the issue, you will see a little folder. If you hover over this, you can find the path and name of the save file. Follow instructions above but only zip that one file,
Happy Gaming
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
We’re happy to help with your account, troubleshooting, and gameplay questions.
Contact us on EA HelpTry these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help