I never received a MUT Master Pat Tillman card?

by Hershy04
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Original Post

Accepted Solution

I never received a MUT Master Pat Tillman card?

★★★ Newbie

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Hershy04
Date/time issue occurred Noticed 9/20/19
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Completed “Score a Touchdown” mission and never received base MUT Master Pat Tillman card.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Award this card when completing the mission.
What happens when the bug occurs? No card is received.
What do you expect to see? Base MUT Master Pat Tillman card
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Hershy04
Date/time issue occurred 9/20/2019
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I never received a base MUT Master Pat Tillman card after completing the “Score a Touchdown” mission. Is there something I am missing?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Correctly award a Pat Tillman base MUT Master card after completing the objective.
What happens when the bug occurs? Nothing. When there should be an award of a card.
What do you expect to see? Base MUT Master Pat Tillman card.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? Idk
Enter RAM memory size in GB Idk

Message 1 of 6 (816 Views)

Accepted Solution

Re: I never received a MUT Master Pat Tillman card?

Community Manager

@Hershy04 

 

Do you see a Gold 70 overall Pat Tillman on your account? Please check your binder and active lineup. Every account we've checked claiming it's missing is showing up on the account. Since 70 overalls aren't normally Gold tier items that could be where the confusion is. Thumbs up

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Message 3 of 6 (784 Views)

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Re: I never received a MUT Master Pat Tillman card?

★★★ Newbie
Message 2 of 6 (787 Views)

Re: I never received a MUT Master Pat Tillman card?

Community Manager

@Hershy04 

 

Do you see a Gold 70 overall Pat Tillman on your account? Please check your binder and active lineup. Every account we've checked claiming it's missing is showing up on the account. Since 70 overalls aren't normally Gold tier items that could be where the confusion is. Thumbs up

Blueberry.png
Message 3 of 6 (785 Views)

Re: I never received a MUT Master Pat Tillman card?

★★★ Newbie

Yes thank you! It was easy to find when I switched to look through binder A-Z

Message 4 of 6 (778 Views)

Re: I never received a MUT Master Pat Tillman card?

★★★ Novice
@EA_Blueberry Hi, I'm late to the party, but I do not see one on my account.
Message 5 of 6 (581 Views)

Re: I never received a MUT Master Pat Tillman card?

Community Manager

@Hail2Ceasar 

 

Did you have him before? You'll need to play challenges to get him added last time I checked. If you're missing him after double-checking your roster and binder, please contact our Support team so they can pull up your account to verify.

 

Live-Support

https://help.ea.com/en/contact-us/

 

EA Help on Twitter

https://twitter.com/EAHelp

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Message 6 of 6 (555 Views)