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I'm missing over 4,000 guild shop tokens

by concreteman65
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I'm missing over 4,000 guild shop tokens

★★★★ Novice
I just logged into the game and went to the guild shop to buy some shards not looking at the total number of tokens because I nearly had 5,000. I bought 1 set of 5 shards and was going to buy another only to find out that I lacked the tokens to buy a 2nd set. I'd like to know what can be done about this.
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Re: I'm missing over 4,000 guild shop tokens

Community Manager

Hi @concreteman65

 

I'd check your characters to see if you now have extra shards / gear that you may have accidentally purchased.

 

If you haven't and the tokens are still missing you'd need to speak with one of our game advisers so they can look into this further for you.

 

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

 

Cheers,

 

- Andy -

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