I lost my skin on Apex Legend ( Pathfinder twitch prime Skin)

[IndorieSama]

Thank for considering this problem , we waiting for your news about it

[Hanzsu]

I have the same problem as well

[Finrandir]

Same problem

[EA_David · Accepted solution]

Hi all, we are aware of this issue and are looking into it. 

Thanks for posting, and sorry for any confusion caused. 

[ACEIDUOUS]

Yea seems like a pretty large issue. I know they were being deleted due to an exploi For fake accounts. Wanted to make sure mine didnt get put under that category.

[EA_David]

@ACEIDUOUS The change to remove it from those who exploited was a while back, so I don't think this is the same issue at all. 

If and when we get more info we'll let folks know. 

[som814Alex]

Yo hablo español pero tambien me quitaron mi skin de twitch prime y me gustaria recuperarlo es de mis skins favoritos si me ayudan por favor

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@ACEIDUOUS wrote:

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number i7- 8700k
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? TEAMSTAYDIRTY
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to find my pathfinder skin.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Noticing my twitch skin was missing?
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1,000s
When did this happen? (dd.mm.yy hh:mm) 6/12/2019
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Makes the game unplayable.
What should be happening instead? I should have the pathfinder skinn...Also the servers should not be 20hz with split packets, But here are......
Steps: How can we find the bug ourselves? If you look at my profile.

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Please Give back my Twitch prime skin... Already spent money on this game as well as twitch prime. TEAMSTAYDIRTY is also my twitch so go look at that.

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[AkiraSachi]

@IndorieSama i have the same probel :/

[LeviEliphas]

I have the same issue

[LeviEliphas]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number rtx 2070
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? LeviEliphas
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. matchmaking
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? my skin is gone
What should be happening instead? my skin is gone
Steps: How can we find the bug ourselves? my skin is gone

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I have lost my Twitch prime skin