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I lost my apex coins that I earned from the battle pass

by Suret0
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Original Post

I lost my apex coins that I earned from the battle pass

★★★ Newbie

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3060
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? epic gamer
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby Screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? I dont Know
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? I lose my apex coins
What should be happening instead? I shouldn't lose my apex coins
Steps: How can we find the bug ourselves? See why i lost my apex coins and possibly give them back

I logged into my account and I only had 50 apex coins. I haven't bought anything with apex coins since the season 8 battle pass.

The first image is from today and the second is the most recent screenshot I have on the lobby. 

Message 1 of 2 (70 Views)

Re: I lost my apex coins that I earned from the battle pass

Hi @Suret0 

 

The issue you describe is an account issue. As this forum is run mostly by players just like you, we cannot take a look into your account to solve the problem.

Instead, please contact EA support to get help with this.

 

If you prefer you can also speak with them via Twitter or Facebook.

 

Message 2 of 2 (55 Views)
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