I lost my all skins in apex legends

[sirsulxx]

Product: Apex Legends
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? sirsulxx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. yahyafn
Are you using any software with an overlay? Yes
If yes, can you list them here? no
If you disable this software, does that have any effect? Yes
Which Legend were you playing (if applicable)? octane
Which Legends were your squad mates using (if applicable)? octane
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. i lost my all skins in apex
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i wasa change my ea email
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) before 7 days
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i was lost all my skins in apex
What should be happening instead? I want my characters back
Steps: How can we find the bug ourselves? I want my characters back

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I lost all my skin in apex legends

[EA_Kent]

Hi @sirsulxx, 

Did you unlink your PSN account from your EA Account before this happened? 

/Kent

[sirsulxx]

i changed my psn account username that’s what took my stuff away 

[EA_Kent]

@sirsulxx 

Hmm, just changing the username shouldn't have caused any issues like that. I've only seen this happen when the PSN account gets unlinked from the EA Account. 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. They may be able to see what happened, but I'm afraid it isn't something we can look into here on Answers HQ. 

You can find more information on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

/Kent

[sirsulxx]

i did contact them and they said the same issue i got back my old username and email forgot to mention i did change my orgin email as well