November 2018
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Note 8
OS Version 8.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003165827160
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In quests and objects
What do you expect to see? To be able to unlock the bassinet without having to do the quest again after I've competed it.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback
I've spend multiple simcash on trying to complete the baby steps quest and then I finally complete and now the bassinet won't unlock.
November 2018
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/