I have -1 keys (negative one)

[Minecraftwolf64]

Product: Plants vs. Zombies: Battle for Neighborville
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
Please provide your Xbox gamertag or PSN ID. (Optional) MinecraftWolf64
In what game mode did the bug occur? Everywhere
Summarize your bug The challenges for characters that you can do for bulbs that you can unlock with keys I have negative keys and I can’t unlock a challenge
Steps: How can we find the bug ourselves? I’ll send proof
Which character were you playing when the bug occurred? Night Cap
What upgrades had you equipped with this character? Combo fleet footed parkour
How often does the bug occur? Every time (100%)

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-1 keys 

[BandoRazai · Accepted solution]

@BandoRazai Issue is resovled

[CharlesHlcBendel]

Product: Plants vs. Zombies: Battle for Neighborville
Platform:PC
Please specify your platform model.Origin
In what game mode did the bug occur? Everywhere
Summarize your bug I can't unlock even one character.
Steps: How can we find the bug ourselves? --
Which character were you playing when the bug occurred? --
What upgrades had you equipped with this character? --
How often does the bug occur? Every time (100%)

Character bug is happening to me.

2020 September Character Challenge is beginning, but I can't unlock even one character.

This bug continues after restart this game.

[StrikerLeecy126]

Well I think it's the issue on your end since I cannot unlock any challenges so it cannot be a display error. Also the timer for next key has reset so I think we actually got a key but the key counter bugged because of something like signed/unsigned integers. Hope the team can figure it out ASAP, and it's obvious not a unique issue, and it's the main source of the prize bulb after all.

[BandoRazai]

@TLEsquire This is not a display issue for me. It says that I have -1 keys and next key will be available in 6+ days. I cannot unlock even my first character

[benn1nat0r]

@EA_David I can't use the character key. It is not just a visual bug .

[benn1nat0r]

@Minecraftwolf64 I have the exact sam issue. It says -1 character keys and I can't unlock any challenges.

[Fiky39]

@benn1nat0r me too... same issue.

[TheSprinter85]

Me and my brother tried several times, but with no luck. Unlocking the character challenges I mean.

[TheSprinter85]

Exactly the same issue for me!

Exactly the same issue for my brother!

[EA_David]

Thank you for the posts. 

I'll gather info for now and update folks when we have anything on this.