I had Opened 500+ apex pack but still no heirloom

by TFB_antiwraith
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Original Post

I had Opened 500+ apex pack but still no heirloom

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Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number N/A
Enter RAM memory size in GB N/A
What is your gamertag/PSN ID/EA Account name? N/A
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) N/A
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? N/A
What should be happening instead? N/A
Steps: How can we find the bug ourselves? N/A

I had bought open a ocatne heirloom at the event idk is restart the count if not it is a bug

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Re: I had Opened 500+ apex pack but still no heirloom

Community Manager

@TFB_antiwraith  Getting an heirloom for unlocking all items at a collection event does not reset the Heirloom shard guarantee. 

Unfortunately there isn't a visible tracker for the number of packs needed to hit the guarantee, but I've looked into quite a few cases, in each, the guarantee would not have been hit. 


There's fan tool to estimate number of unlocked packs: https://mike.zarandona.com/coded/apex-packs-calc/


You can estimate purchased packs by checking your Apex coin purchase history, and removing coins spent on BPs, level skips, event packs and direct purchases. 

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