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I didn't receive the contents of the apex pack that I just bought with coins

by InkedWarrior171
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I didn't receive the contents of the apex pack that I just bought with coins

★★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? InkedWarrior171
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Opening Apex pack
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening Apex pack
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? n/a
When did this happen? (dd.mm.yy hh:mm) 12/2/2019
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? I bought an apex time and while I was opening the pack my game began. After the game there was no apex pack, no new items and most importantly my apex coins were taken away (which I have paid for).
What should be happening instead? We should be getting items
Steps: How can we find the bug ourselves? Check my account to confirm that my apex pack disappeared together with 100 coins. I wish to get the coins back or as I wanted to get my apex pack.

I bought an apex time and while I was opening the pack my game began. After the game there was no apex pack, no new items and most importantly my apex coins were taken away (which I have paid for).

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