I cant select a position in World of Chel

[gamepowe]

Product: NHL 23
Platform:PS4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I try to select a position in EASHL it won’t let me.
What happens when the bug occurs? Completely locked out of EASHL, can’t select a position in Drop-In, Clubs, or PRO-AM or anything
What do you expect to see? I expect to be able to play the game
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of Chel
What time did you see the bug? (HH:MM AM/PM) Always
What is your time zone? ECT - GMT + 1:00
What is your gamertag/PSN ID?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. NA EAST
What is your game language? English

[EA_Aljo · Accepted solution]

Hey, @gamepowe 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[EA_Aljo · Accepted solution]

Hey, @gamepowe 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[ratdevil22]

This solution did not resolve the issue. The only resolution that worked was installing the game again. Is this issue overwriting the game save data with a bad ID or something? I also tried deleting the local save data on XBox and had no resolution. 

[bkierce2424]

This issue is still happening. Just spent money on a game I can’t play. 

[Blakefredo]

Same here I expect a refund if this game isn’t fixed 

[EA_Aljo]

@ratdevil22 

Do you have to reinstall to resolve this frequently?

@Blakefredo @bkierce2424 

Have either of you tried deleting/reinstalling?

[stanO5]

I have had the same issue on xbox series s with old and new gen. I have uninstall reinstalled and I have changed mac address neither of those worked. I gave factory reset my entire xbox and still did not fix it. The only thing that seems to work 25 percent of the time is unplugging my xbox and waiting a min then plugging it back in. Something need to change 

[Blakefredo]

Yes 

[Blakefredo]

What’s the point in me spending money on a game when I can’t even play it?

[S4BRE578]

I have this sane problem when playing online,   i have to reset my entire xbox and then it will work when i am playing inline with my friends.   If i even scroll past  'Customize' at all while in world of chel i will no longer be able to select my position  or ready up.       To fix it i must reset my xbox and never scroll past customize before or after  I accept the invite to play.     This game is so broken.