Re: I cant login into my account, i suspect i have been hacked!

by EA_Gunner
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Original Post

I cant login into my account, i suspect i have been hacked!

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? cant login
OS Version ios 14 iphone 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I cant login my account possibly been hacked
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country England

I am extremely upset. 

to find out my account has been hacked. 

After many years and money I spent to level up my account, i cant believe i have been hacked. 
I try to connect my email to EA and i see probably the hackers email on my account in which i attached a file here. 
My username was Man digno and its actually impossible to find my ally code at the moment. 
Please help me recover my account. It was linked to my apple account and my email was [edit: email address removed]

Looking forward to a reply.

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Message 1 of 3 (178 Views)

Re: I cant login into my account, i suspect i have been hacked!

Hero (Retired)

Several others have gotten the session expired error since the update. Have you tried restarting your device, or clearing your cache?

Message 2 of 3 (155 Views)

Re: I cant login into my account, i suspect i have been hacked!

EA Live QV Team

Hello @y7ulumvm8dpn 

Thank you for the report. Based on your screenshot your EA account was deleted in the past. EA Help support can help you if you want to recover your EA account. 
You can also restore the deleted account by yourself following the RESTORING DELETED ACCOUNTS section HERE.

If you have issues restoring your SWGoH progress, please follow the steps in the following article.
Or reach out to EA Help support for further assistance.

Message 3 of 3 (82 Views)
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