I cant add my friend?

by IQOfARat
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I cant add my friend?

★★★ Newbie

My friend is on xbox and im on ps4, i  cantty friend him and in the club menu it says offline

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Accepted Solution

Re: I cant add my friend?

Community Manager

Hey @IQOfARat

 

Has your friend checked to make sure that cross-play and invites are enabled in their privacy settings on Xbox? 

Kent.png

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Re: I cant add my friend?

Community Manager

Hey @IQOfARat

 

Has your friend checked to make sure that cross-play and invites are enabled in their privacy settings on Xbox? 

Kent.png
Message 2 of 25 (4,429 Views)

Re: I cant add my friend?

★★ Novice

Hi we both have cross play on and everything's right but it says the account can't be found

Message 3 of 25 (4,359 Views)

Re: I cant add my friend?

Community Manager

Hi @Hunterman3467

 

Do you know if either you or your friend are playing on a child account? 

Kent.png
Message 4 of 25 (4,282 Views)

Re: I cant add my friend?

★★ Novice

No neither of us is on a child account

Message 5 of 25 (4,267 Views)

Re: I cant add my friend?

Community Manager

@Hunterman3467 

 

Is your friend already on your friends list, or are you trying to add them for the first time? 

 

If they're already on your friends list, and you're having trouble sending them invites to play, can you try removing and re-adding them to your friends list to see if that helps? 

Kent.png
Message 6 of 25 (4,152 Views)

Re: I cant add my friend?

★★ Novice

I had been playing with him but one day he just disappeared from my friend list and I disappeared from his

Message 7 of 25 (4,028 Views)

Re: I cant add my friend?

Community Manager

@Hunterman3467 

 

Hmm, I see. 

 

Have you both checked to make sure there aren't any communication bans or restrictions on your accounts? 

Kent.png
Message 8 of 25 (3,922 Views)

Re: I cant add my friend?

★★ Novice

Yeah I've checked everythings right

Message 9 of 25 (3,759 Views)

Re: I cant add my friend?

Community Manager

@Hunterman3467 

 

Got it, thanks for following up!

 

Which platforms are you and your friend playing on? 

Kent.png
Message 10 of 25 (3,553 Views)