Unable to change cards during campaign

[deanzt]

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug I can't change cards using the supply crates in the campaign. It lets me enter the crate but when I come back out I just have the default setup.
What is your gamertag/PSN ID/EA Account name? deanzt
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/23/2019
What time did you see the bug? (HH:MM AM/PM) 20:23 PM
In what game mode did the bug occur? Campaign
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? Go to any supply crate in the campaign and try to change cards
What happens when the bug occurs? The changes you make to your card set don't save
What do you expect to see? The cards I equip actually being equipped!!!
Please select your region Europe
AMD or Nvidia Model Number N/A I'm on a Xbox one

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It's all detailed above. Please fix this obvious issue!!!

[EA_Ataashi · Accepted solution]

Hello everyone,

Thanks for providing more information! I've passed it to our developers.

Unfortunately, I still don't have any specific date for a potential fix. I will keep this post and thread updated with any news.

Thank you so much for your patience and sorry for any inconvenience caused by this. I know that playing the solo campaign without the Star Cards is pretty much impossible 

[this post has been marked as the accepted solution only for better visibility]

UPDATE 10/06/2019

Hello everyone!

We're currently tracking a fix for this within the June update, on the 26th. Please keep in mind that this patch is still in the works and things might change.

Nonetheless, we know that this issue makes the campaign unplayable and causes frustration for many players.

Once again, thank you for your patience!

UPDATE 26/06/2019

Hey everyone!

Don't forget to update your games today! The fix for this problem has just been deployed.

Please let us know right away if you still encounter this issue.

/Ataashi

[Lobo0229]

I am on Ps4 and am having the same issue.  I cannot equip any cards whatsoever.  It allows me to change the weapon but that's it.  It only seems to happen in campaign mode.  I thought I was going nuts.  Hopefully we'll get some answers or a fix. 

[neurophyte93]

This is happening for me too right now (XBOX One, top-tier wired connection ) and it’s rather frustrating… I can start out after loading with the cards of my choice, but when trying to respawn after death, it always ‘forgets’ the selections after returning to the transition menu ( they appear empty again ) after selecting from the card bank . 

[DruggedCrayon21]

Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug I cannot equip cards for Iden in the campaign.
What is your gamertag/PSN ID/EA Account name? druggedcrayon
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/20/2019 (about)
What time did you see the bug? (HH:MM AM/PM) (I DON'T KNOW)
In what game mode did the bug occur? Campaign
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? Go into any supply crates in any part of the campaign and try to equip cards to give Iden new abilities. You can equip them but when you press back it removes all cards from the slots.
What happens when the bug occurs? I can't equip cards and get abilties.
What do you expect to see? (I DON'T GET THE QUESTION)
Please select your region North America
AMD or Nvidia Model Number (I DON'T KNOW WHAT THIS IS)

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Please help me resolve this problem I cannot get past a mission in the campaign. Look at my video to see what is happening on my PS4. Thank you. WATCH THE VIDEO HERE: https://youtu.be/74_rASxowkI

Edited the title - Ataashi

[tayloralfeld]

This is happening to me as well. I can change weapons, but when I go to change cards it resets to default as I’m exiting back into the game.

[Bcjammerx]

I can’t equip ANY cards, it’s 5/25.

First saw it the last two missions of the first campaign and thought it was just to make it more challenging or something.  started the next campaign and been by three crayes and I equip then when I back out they’re gone and I have nothing

[Future_Matt2]

I am playing on PC via Orign and can confirm the issue happens there as well.

Easy to replicate, run campaign and try to equip cards at any point, when hit back button it reset's and shows no cards selected.

EDIT 2019-6-27

I can confirm the update deployed on 2019-6-26 fixes the issue.

[mr-7-string]

Having the same issue on PS4. This seems to be a new bug, haven't encountered this until one day ago.

[KahlainUllarach]

Same issue: on PC.

So long as start the mission from scratch, everything works properly.  If I die, try to run from a check point , OR try to change cards mid game -- everything switches to default.

[tacomeat6000]

Also having this problem on pc. It will save my cards the first time, but once I die cards will not save.