Re: I can’t play the game at all

by EA_Barry
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Original Post

Accepted Solution

I can’t play the game at all

★★★ Newbie

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? Wholelottareid
Date/time issue occurred June 26 or so to June 29
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug I recently gotta new ps4 and downloaded madden 21. Every time O tried to play online h2h or superstar KO it freezes and kicks me. It’s super annoying. I deleted it and re downloaded the game but it kept doing the same thing. So I went and bought a disc version but it kept doing that every time I tried to play. I even messed with the ps4 settings and madden settings but nothing worked. It’s super annoying. Does anyone know what to do?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? Freezes and kicks me
What do you expect to see? A working game
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB 1 TB I think

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? Wholelottareid
Date/time issue occurred All the time
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Practice Mode
Summarize your bug I recently got a new ps4 and downloaded madden. But every time I try to play online h2h or superstar KO it freezes and kicks me. I deleted the game and re downloaded it and it did the same thing. So I went and bought a disc version and it kept doing the same thing on that. I even messed with the madden settings and the ps4 settings but it didn’t work. I don’t know what to do but it’s really annoying. Does anyone know what to do.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? Freezes and kicks me
What do you expect to see? A working game
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB 1 TB I think

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Accepted Solution

Re: I can’t play the game at all

Community Manager

@wholelottareid 

 

Try booting your console in Safe Mode and then choose Option 5, Rebuild Database: 

 

https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

 

Thanks.

barry.png

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Re: I can’t play the game at all

Community Manager

@wholelottareid 

 

Try booting your console in Safe Mode and then choose Option 5, Rebuild Database: 

 

https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

 

Thanks.

barry.png
Message 2 of 2 (388 Views)