I can’t play mut

[devth12]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Praisezionn
Date/time issue occurred All the time
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I can’t login to mut at all it just tells me an error has occurred and that our servers can’t proceed your request
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Fix it
What happens when the bug occurs? It kicks me out of mut and back to main screen
What do you expect to see? It fixed
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Help

[EA_Blueberry · Accepted solution]

@devth12 

If you are still having trouble logging into your Madden Ultimate Team please contact an EA Advisor at Help.EA.com so they can pull up your account to assist you. I'm sorry you're going through this trouble and they'll help get you back into the mode as quickly as possible.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

[B-Dog3716]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? B-Dog37
Date/time issue occurred Every time
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug It kicks me out of MUT before i even load in to the main screen. It says Error our servers cannot process your request at this time and it kicks me. What do I do plz help this is the one game mode I play
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Fix plz
What happens when the bug occurs? I get kicked out of MUT
What do you expect to see? Me actually being able to play
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

I can’t play and I am sad

[weeny_recital]

game will not launch ultimate team and also having trouble connecting to any server been two weeks now and just says cannot connect to servers

[EA_Blueberry · Accepted solution]

@devth12 

If you are still having trouble logging into your Madden Ultimate Team please contact an EA Advisor at Help.EA.com so they can pull up your account to assist you. I'm sorry you're going through this trouble and they'll help get you back into the mode as quickly as possible.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/