I can’t login account [ Edited ]

[alexdeth]

I believe that the id number is [Removed - CM].

EA_Blueberry: Do not post User ID in public

[YVRfaihai]

I’m still unable to login.

[nwo0cofyldof]

Me too 

[EA_Blueberry · Accepted solution]

Hey, everyone.

We're seeing a large improvement with players being able to login to the game since the incident originally sparked up up on Tuesday/Wednesday depending on your time zone. 

If you're still not able to login to the game with Facebook, we'll need to troubleshoot to determine what the cause of this.

Can you try the following and let us know if it helped?

1. Perform all basic device troubleshooting. Tap here on ANDROID or iOS for steps. This also includes uninstalling the app and re-installing it.
2. Try changing your password within the Facebook app.
3. Clear your cache for the Facebook app under your device's app settings.
4. Visit your Facebook app and under Settings>Apps, remove NBA LIVE Mobile. This will not delete your data, it only disconnects the device associated with your Facebook account. When you log back into NBA LIVE Mobile it will prompt you to sign in.
5. Toggle your WiFi OFF on your device and attempt to login. 
6. Try logging into NBA LIVE Mobile with Google/Apple on your device and then try signing out to log back in with Facebook under the in-game settings.
7. If you are still experiencing an issue logging in, try signing into the game on another device for us to determine if it's device related.

[nwo0cofyldof]

Tried step 6. Already it wouldn’t let me sign in

[nwo0cofyldof]

Tried all steps already, it won’t let me login

[YVRfaihai]

I was able to login and play in the last hour, and I just did it by trying the app again.  I didn’t read the post here or do anything special.

why does this keep happening?  It has happened a few times over the past while.

[yannnsep16]

@Joegameron Me too, please EA fix it

[abrielwise]

Same here

[EA_Blueberry]

Prior to this happening, did you make any changes from your end at all on your device? Did you switch devices when you were playing, make any changes to your Facebook account, etc.?