Re: I can't do anything!!

by EA_UltraSlide
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I can't do anything!!

★★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Motorola g7
OS Version idk
Ally Code: (Find it here: http://bit.ly/AllyCode ) cant access it because of glitch
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Well I'm screwed, my game updated to this new update right? And opened straight into the journey guide tab where I scrolled down,when I exited the tab the weird lady told me to go back to the journey guide tab and requires me to tap on palpating instead of doing anything else, unfortunately because I scrolled down this isn't possible and now I'm screwed and stuck, what should I do? Tl;dr I can't click on the palpatine event that it is requiring me to do but i cant click on anything else.
Steps: How can we find the bug ourselves? Idk, by allowing me to move and tap buttons even though the lady wants me to do certain stuff.
Connection Type Wifi
Please select your region North America
Country United States

Well I'm screwed, my game updated to this new update right? And opened straight into the journey guide tab where I scrolled down,when I exited the tab the weird lady told me to go back to the journey guide tab and requires me to tap on palpating instead of doing anything else, unfortunately because I scrolled down this isn't possible and now I'm screwed and stuck, what should I do?

Tl;dr
I can't click on the palpatine event that it is requiring me to do but i cant click on anything else.

Screenshot_20210811-210911.jpg
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Accepted Solution

Re: I can't do anything!!

EA Live QV Team

Hello there @nhjh445 

 

Could you provide your ally code? This will help the team with their investigation.

 

 

The team have temporarily disabled the tutorial for the new Journey Guide after they realized it was affecting players. After restarting the game, you should no longer be stuck.

 

Please see the below forum post for more information.

 

Post-Update Journey Guide Issues 

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Message 2 of 2 (162 Views)

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Re: I can't do anything!!

EA Live QV Team

Hello there @nhjh445 

 

Could you provide your ally code? This will help the team with their investigation.

 

 

The team have temporarily disabled the tutorial for the new Journey Guide after they realized it was affecting players. After restarting the game, you should no longer be stuck.

 

Please see the below forum post for more information.

 

Post-Update Journey Guide Issues 

Message 2 of 2 (163 Views)