I bought a pack and I didn’t receive my guns

[StagedGem96]

Product: Battlefield 1
Platform:Microsoft XBOX One
Summarize your bug I bought a pack 12 CAD and I didn’t receive my guns
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? I loose my money
Please select your region Other
In what game mode did the bug occur? Team Deathmatch
AMD or Nvidia Model Number
Enter RAM memory size in GB

‌

Product: Battlefield 1
Platform:Microsoft XBOX One
Summarize your bug I bought a pack 12$ CAD and i didn’t receive my guns
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? I loose my money
Please select your region Other
In what game mode did the bug occur? Team Deathmatch
AMD or Nvidia Model Number
Enter RAM memory size in GB

‌

[EA_Atic · Accepted solution]

Hey, @StagedGem96 for missing items please get in contact with EA support, it's not something we can help with on AHQ.

How to get in contact with EA support:

- https://help.ea.com/en/contact-us/

/Atic

[EA_Atic · Accepted solution]

Hey, @StagedGem96 for missing items please get in contact with EA support, it's not something we can help with on AHQ.

How to get in contact with EA support:

- https://help.ea.com/en/contact-us/

/Atic