I am not being alowed to get tots volland

[marcusakete]

Product: FIFA 18
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Tincan126
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/05/2018
What time did you see the bug? (HH:MM AM/PM) 09:20 AM
What is your time zone? GMT (UTC)
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? play in fut champs qualifying final
What happens when the bug occurs? every time i get to the final i get disconnected and cannot get volland and even though i used the auto qualify tool on ea help i still didn't get tots volland
What should be happening instead? i get tots volland

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please help as i want tots volland

[EA_Darko · Accepted solution]

@marcusakete This is not something that we can help with on AHQ. If you think you should have received the player and given it 7 days then you will need to speak with live support. 

[EA_Darko]

@marcusakete

If you are having  issues with your connection, then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ 

[marcusakete]

this is not to do with connection issues anymore as I have had those checked, instead I have not been given tots volland despite being given a win of the daily knockout tournament this week after problems with the EA servers

[EA_Darko]

@marcusakete From your post you mention that your issue is as a result of disconnections. Please run through the steps I linked above. 

[marcusakete]

I have and my online gameplay is working correctly and this is no longer the problem I am facing, that problem is that I have not been given the tots Volland card even though I was told previously when on the qualifying for FUT Champs help section I was told I would be given a win of the daily knockout tournement

[marcusakete]

but i would still like to help u for sorting out the previous problems

[marcusakete]

@EA_Darko is there any way i which you can help in this issue

[EA_Darko · Accepted solution]

@marcusakete This is not something that we can help with on AHQ. If you think you should have received the player and given it 7 days then you will need to speak with live support. 

[marcusakete]

ok it has not even been a day yet  so I will check it with live supporrt in a week.thank you for your help