Hyperdrive bundle bug, missing stars and unable to promote.

[Dragonian]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android
OS Version 8.0 oreo
Ally Code: (Find it here: http://bit.ly/AllyCode ) 289-664-376
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Bought hyperdrive bundle, 4 characters from it are playable but have 0 stars and can not be upgraded. (Echo, General Veers, Shore trooper and Greedo)
Steps: How can we find the bug ourselves? Look at characters.
Connection Type Mobile
Please select your region North America
Country United Kingdom

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4 characters stuck at 0 stars.

[EA_UltraSlide · Accepted solution]

Hi @Dragonian 

Can you log in to the game now and let us know if this is still an issue for you?

[jkillian7]

Hey at least it’s only four of yours, 10 of mine aren’t working lol

[EA_UltraSlide]

Hi @Dragonian and thanks for the report.

We have brought this up to the team to investigate further.

We will be in touch once investigation has been completed.

[0sog34]

I have been having the same problem. As soon as I bought the hyperdrive bundle, some of the characters were glitched at 7 stars instead of 5 and it would restart my game and put them at 0 stars. They are still usable but it is a great disadvantage in the arena and other things. I called EA multiple times since Thursday and they simply put no fix available in the case.

[LizardSlayer-SW]

$100 package is very expensive to have such a massive bug

[0sog34]

@LizardSlayer-SWyea honestly, 100 dollars and 10 percent of the characters are so weak they are barely usable due to a bug. I reasonably expect a quick fix and a compensation of some sort for all the stages and events i could not do in addition to not being able to grind arena compared to others.

[LizardSlayer-SW]

@0sog34 You expect? Lol, prepare yourself for disappointment.

[GladOS-013]

This is a new bug, and being attached to an expensive pack, I expect the studio would prioritize it (although I make no promises).

[GladOS-013]

This issue will be fixed tomorrow!

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/238783/hotfix-12-07-2020

[KelevraMenardi]

@GladOS-013 Thank you,

Waiting for this fix then i guess.