Welcome to the Bug Reports section.
We do our best when developing our games, but unfortunately, software bugs are a reality of game development. While we work to squash as many as possible, we know that some can slip through.
We want to ensure you have the best gameplay experience possible, so it's highly appreciated if you're able to take the time to report any bugs or give us feedback about your experience.
When you report a bug, we review the reports and work with the game development team to identify the reported bugs and issues that most impact our players.
Please keep all posts in the right section:
It can sometimes be confusing whether an issue is due to a bug or a technical issue. It's okay if you're unsure where to post, however as a quick rule of thumb a bug would need to be fixed in a patch/update, while a technical issue might be fixable with troubleshooting.
When providing information on a bug report, posting on an existing thread is okay if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic.
How to fill out your bug report:
A vital part of a bug report is that we can reproduce the issue you are seeing. Having clear text on what you did or a video can be a lifesaver for us. In the below fields is very vital for us that we understand what you mean when a bug occurs. Using clear and easy descriptions helps a lot.
I can't post I get an error:
If you have issues posting your bug report, make sure you fill out the last part of the bug report section, and don't forget to write down any extra information that you may have missed.
Thank you for reading this guide and a big thank you for your help!
Your team at EA