Error Code EC 10000 or EC 10500

[EA_Shepard]

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@laurelvalley wrote:

I was having the same problem - Getting error EC10000 when trying to sign into the Windows EA App. It turns out the problem was caused by my Bitdefender Antivirus protection. I resolved the problem and am now able to sign into my Windows EA App account after I created an Exception for the EA App in the Bitdefender Online Threat Protection module. I hope this helps some of you.

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Thank you for sharing this! Hope this helps others with this issue too.

[SNakamoto7]

@qkdm7c7herq0 100% worked for me thanks

[larryd77]

Keeps saying Error Code: EC:10000

Won't even give me the opportunity to log in. Message keeps popping up over and over.  These PC games are getting annoying.  With all that you have to sign in to and load on your PC to play!!!!!!!! !!!!!!!!!!!!!!!!!!!  

Haven't played madden yet!!!!!

[EA_Shepard]

@larryd77 Hey as of this morning, are you still getting these errors?

[ThunderrPlays]

I am currently having an issue logging into my account on the EA app. Whenever I enter my login details and try to log in I am greeted with an error message saying "Something went wrong. There's a problem with your account. Error Code: EC:10000" I have tried all the methods listed under "I can't log in to my EA Account" post here:https://help.ea.com/uk/help/account/im-locked-out-of-my-ea-account/#error-message.

I also contacted support who told me to try clean or safe booting my computer through this link:https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

None of the methods I tried have worked, so I am posting here to ask for any other methods I can try to resolve this problem. I have linked the error I get in this post.

[EA_Barry]

@ThunderrPlays 

Please try the troubleshooting steps at the link below: 

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/How-to-fix-Error-Code-EC-10000-or-EC-10500-in...

Thanks.

[TheLordly75]

whenever i try to login to my account a popup appears & says there's a problem in my account...what is it...can u please help me?

[EA_Mako]

Hey @TheLordly75,

Sorry to see you're having some trouble signing in.

This particular error has some specific steps you can try to get things cleared up, so please take a look through the post below for a bit more info!

Solved: Re: Error Code EC 10000 or EC 10500 - Page 11 - Answer HQ (ea.com) 

[invaderu9]

 do i find my EA id?

[honeygirl25]

the secondary dns  8.8.4.4 is shown to be invvalid