Error Code EC 10000 or EC 10500 [ Edited ]

[Redroguegambit]

@EA_Shepard 

• EA App/Steam/Epic: EA App
• EA ID/Steam user ID: redroguegambit
• Windows OS: 10 
• Windows OS version: 22H2
• GPU model and driver version: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz 4.20 GHz, 27.21.14.6109
• Antivirus installed: Norton
• Connected via VPN: No
• Region: North America
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Since I installed EA App (not sure exactly when); yes it is still happening
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag:
• Attach the EA App Error Report ID Here: 2a44776d-18a4-473a-97f1-79c4af58c8f0

[EA_Shepard]

@Redroguegambit @Matthew4170 

Thank you and you can confirm that you have run through all steps on this thread and they all still give the same type of EC error?

[brittm0224]

still having this stupid issue even trying to go through steam. its making me hate anything EA. when i try to go through the EA app, it gives error code EC:10000. when i try to go through steam it says there is a connection issue and the system timed out.

Steam or EA app

bmertens18 or brittm0224

USA

external?

ssd

5/1/2023 and yes still happening

not that i know of yet

[chiiba09]

• EA App/Steam/Epic: EA App
• EA ID: courtcourt14
• Steam ID: 76561199097563978
• Windows OS: 10 
• Windows OS version: 22H2
• GPU model and driver version: Nvidia RTX 2060 Super 31.0.15.3598
• Antivirus installed: None
• Connected via VPN: No
• Region: North America
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) It's been happening on and off since I downloaded the game.
• Any other errors? Yes, constant issues getting the game to even open. Constant issues connecting to EA servers when the game finally does launch. I'm able to play tons of other games with zero connection issues, this is only with FIFA.
• If possible, share a Screenshot or Clip:
• Attach a DxDiag: 
• Attach the EA App Error Report ID: I get both EC 10500 and EC 10000 sometimes when I open the game from Steam. When I open from the EA App, it just says it can't connect to servers and never launches the game.

[EA_Shepard]

@brittm0224 Can you attach the EA App Error Report ID Here

[EA_Shepard]

@chiiba09 Can you attach the EA App Error Report ID Here

[Jotaerre3D]

I ran into this problem early this morning, I did the system checks needed (even checked that Windows update is not running) to realize that the problem was not local, but still it was a communication one, checked my internet speed through one of those online speed check free services, and according to it I had only 25kb bandwidth, then I called my ISP by phone to politely ask for the issue, they had put me on a list of users with limited bandwidth, supposedly "by accident", they reinstated my bandwidth, and the error EC 10000 is gone, after that move the EA app worked well, a bit slow for my taste but works for me right now.

[EA_Shepard]

@Jotaerre3D Im sorry to hear that your speed was slowed down like that but the good news is that it is now working for you. I will add that to the notes for the team.

[Jotaerre3D]

@EA_Shepard That was the idea, I hope that info can be helpful for others too, best regards.

[Redroguegambit]

Hello @EA_Shepard ,

Yes I can confirm that I am still having issues.